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|Khoảng cách đến trung tâm thành phố||1,0 km|
|Điểm đánh giá vị trí||9,5|
|Sân bay gần nhất||Venice Marco Polo|
|Khoảng cách đến sân bay||7,5 km|
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Bình thườngthg 12 20193,0
The location of the hostel is superb! It's just right behind Doge palace, less than 5 minutes walk to Basilica di San Marco. Waterbus station is also within 5-min walk circle. It's a good place if you carry big backpack and just walk short distance to hotel. On the 3rd day of my stay Venice is facing flood tide. Generally hotel place is not lowland area so allow you to have some buffer time to modify your plan. We decided to visit Peggy museum rattan than Doge Palace which is seriously hit by flood.
Frankly saying, I doubt the room has bugs. My partner got allergy over her face and uncovered arm. A lot of red dot appeared. Insecticide service is highly suggested! The room size is small. Almost no space to open a 26' luggage. And it's a nightmare to load a 26' luggage to 2/F without Elevator
Tốtthg 11 20197,0
Location, warm feeling of environment - cozy , venetian style, friendly staff
Not so comfortable bed mattresses and pillows and breakfast needs improvement, especially the coffee..
Kémthg 11 20191,0
(1/2) I booked a double room through booking. After checking-in, we were told that our room was in another building. We were escorted to the door of the building but the manager did not follow us to the room. After 3 floors of super narrow stairs, when we got to the "room", it had nothing to do with the one I've booked. It was super hot with a disgusting musty smell. The room had been cleaned recently but the windows had not been opened. The electrical outlets were damaged, the walls and furniture dirty, the mini bar didn't work. The bathroom door did not close and forget having a shower if you are taller than 1.90m. I attach several photos of the room and its "amenities". Since there was no hair dryer and the bathroom sockets did not work properly, we went to the front desk asking for one and asked to move us. The employee told us it was impossible but they were going to try the next day. The next day we went back to reception and asked if it was possible to change to other room. After a few minutes, the director said he was going move us to a room in the hotel building (where it was supposed to be). After changing the luggage, we quickly realized that the room was in a loft/attic, super small and tight. However, despite being cleaner, it was possible to see dust on the ceiling beams. However, this wasn't the worst. On the stairs to the bedroom there was a heat machine that constantly blowing hot air into the room. After moving our bags, we left the windows open, went back to the front desk, and told the director that we had been moved to an attic/loft and it still wasn't what I've booked. The director started to argue that we had requested to change to other room and so he did it and that there was an error because I had booked a lower quality room than the others although in booking the photos are of a premium room (as if that were an excuse to host people under the conditions I show below).
(2/2) We said we were staying in the room but we were going to report the situation. We also asked, politely, to turn off the heat machine and heaters in the room. He refused to give the complaints book and, despite being the director, said that complaints could only be filled with the manager (the lady who checked us in). In the late afternoon, when we arrived again at the hotel, it was 28ºC inside the room with the windows open! Imagine going from 10º outside to 28º (see attached photos), it was simply unbearable! I went to the front desk and asked the hotel employee to follow me to the "room". I asked him why the heat pump was still blowing hot air into the room and said it was unbearable for anyone to stay overnight under those conditions. After trying to solve the situation peacefully without success, we asked for a refund and threaten with complaints on booking and by calling the police. After finally hearing our complaints, the younger employee, who was supposedly powerless to resolve the situation, made what the director couldn't/ didn't want to do and, after 15 min, he got us a room identical to the one I had booked. In short, If it hadn't been for this gentleman, our experience and stay in venice had been absolutely horrible. I do not recommend staying there unless you book what they called a 'luxury room'. Otherwise, you will feel it is a scam/rip off.
Tuyệt hảothg 11 201910,0
I've stayed at Hotel Lux 4 years ago and I booked there again because of the convenience and location. After booking, I read a few reviews and realized that Hotel Lux has satellite hotels in more than one location. Not many people are happy about this because after checking in at the hotel you thought you booked according to the pictures and booking information, you get told you need to walk to another building some meters away. Well... In our case. This happened. Except it was to our benefit. Wow wow wow. We were directed to another building about 500m away. The entrance was like entering a private apartment block. And our room was only 15 days new. Very spacious, a view of one of Venices side streets with restaurants conveniently located right beneath our room, very neat and tidy and sound proof and a modern spa bath which made our stay very worthwhile. Thank you for a comfortable stay. I would recommend this place to anyone
I didn't like the fact that Hotel Lux doesn't mention online that you may be placed at locations other than the one advertised online. Also, no hot water in the mornings at all. So this limits any morning showers. I would suggest you rather secure a hot shower in the evenings. We learnt the hard way
Tốtthg 8 20186,5
Not to have a lift or a bell boy to take luggage up 4 flights of stairs is ridiculous - particularly for the elderly that were staying at the hotel.
Hotel Lux ở Castello, Venice, cách Cầu Than Thở vài bước và cách Tháp chuông St Mark's 4 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ nhận phòng cấp tốc, dịch vụ trả phòng cấp tốc và quầy tiếp tân phục vụ 24 giờ/ngày.
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Đánh giá về Hotel Lux
Những thắng cảnh phổ biến nhất
- Ponte dei Sospiri 78 m
- Basilica di San Marco 150 m
- Palazzo Ducale 202 m
- Campanile di San Marco 273 m
- St. Mark's Square 281 m
- Museo Correr 354 m
Phương thức giao thông
|Venice Marco Polo||7,5 km|
|Venice Treviso A. Canova||26,6 km|
|Venice Vaio Ospedale||328 m|
|Venice-Santa Lucia||1,8 km|