Novotel Wien Hauptbahnhof

Every things good nice and modern hotel. Good location.

Staff who work in the restaurant very rude and races. We had complain it to the restaurant manager about 2 females staff laughing at my daughter pants as pyjamas pyjamas... and laughing in front of us I found it very rude and unprofessional compare with our Novotel hotel standards. Making a complaint to the restaurant manager instead of getting apologies for what we had fell, but we just got excuses that we not even understand what both of his staff saying about how we know they talk about us. We don’t need to understand what language their spoke, the body language say it all. We don’t get any apologies for what happened to us leave us fell no one in the hotel except customer feedback. As a manager don’t you fell something wrong with your service when the 5 customers had the same felling. Customer need to fell warm and welcoming to the hotel at least listen to the customer feedback would be good felling. After all bad experiences for us staying in this hotel.