Holiday Inn Wilkes Barre - East Mountain

The bistro

N/a

Pleasant surprise

We came from central New Jersey. Your place is tucked away off the highway. When we came in there was one man, Charlie working the desk. He was pleasant, patient and thorough working the check in. I felt bad for him because I was third on line and he was there by himself to assist everyone and answer the phone. The downstairs is just great. We went to the bar for dinner. We got there at 8:45, they still allowed us to use the full menu even though the full kitchen closed at 9. They said we had plenty of time, instead of giving us a hard time. The food was just delicious. We pretty much ordered what was pictured in the elevator. Everything even at that hour was fresh and made to order. Outside there was a bonfire with chairs to sit in. It was also decorated with lots of fancy lights. All of this with the stellar mountain views just added to our feeling of seclusion and comfort. The room was just fantastic. We had so much room to put our stuff, and had choices of where to plug all of our devices in. This hotel totally served its purpose and we will be back for sure.

Check in/check out could be quicker/smoother. We weren't there for business or in a time crunch, but if that was the case the time was pretty lengthy. I do not blame the associates at the desk, it would just be nice for things to be a little more streamlined, especially if there is one guy at the counter multitasking.

Very modern accommodations yet relaxed atmosphere.

Bar/dinning area while good, was pretty quiet. Perhaps time of year had something to do with it.