Hotel New Grand

The hotel's service staff is very welcoming. About 150 meters from the hotel is the entrance to the Miratomirai Line station. Opposite the hotel is the Yamashita Park, where you can see the beautiful landscape of the ocean. There is a Haneda airport shuttle bus stop in the Yamashita Park, which is on the opposite side of the main entrance of hotel. The transportation is very convenient. Very nice stay experience.

Can’t beat location: right in front of the ocean and of the main city park, 5 min walk from Chinatown and from the metro. Rooms are clean and modern. Staff is nice

Can’t think of anything

Staff were relatively good in English. They are very professional, courtesy and very quick attend to your needs. They were also very creative when come to problem solving. They really set a high bar to what I should expect from a hotel. I also like the history about the hotel. The room assigned had a fabulous view to the Yokohama port and views to their famous attractions. The room was large compared to any hotel we had visited.

Maybe they need to renovate the property to keep it looks newer and up to date.

We loved the service! Everyone made you feel very welcome with smiles n niceness! Very close to the cruise ship Princess! We took a cab but you could actually walk there.

The food needed to be upgraded a little. But it was good. The bread was awesome but I really hoped to have a combination of Asian n Western in one buffet.