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Comfortable bed. Plenty electric plugs. Good breakfast. Good location but poor signposting from western access.
Long distances to walk to room. Room service trays left in corridor for considerable time. Despite having checked in on line, still had to spend time waiting at reception. Plan of layout of hotel would have enabled us to locate spa, bars and restaurant.
since change of management quality of hotel is much less tha it used to be which is a shame.
Enjoyed the use of the Spa Facilites, also had a massage which was very nice. Evening Meal in Bar very nice although service a wee bit slow. 12pm check out time is good
Bathroom needs a bit of updating, Bar was busy in the eveing, more than one person required to serve
Very comfortable, good sized room, leisure facilities good.
The restaurant meal was excellent.
There was a great deal of potpourri used to attempt to cover a musty, damp smell. But, of course, it is a castle, so this may be a normal condition.
It would have been nice to have a coke and ice machine on the premises. Since there was not, I had to go to the pub to get a coke for my room. That cost 3.50 pounds!!!! Way too much!!!
The staff, food and facilities were excellent.
Hotel is tired and requiring re-furbishment
Staff is very friendly and helpfull. Rooms are spacious and clean. The hotel itself is beautiful and has a very nice bar/lounge area.
Too bad there is no transport between the hotel and the City Centre.
Not very convenient for travellers without own car
Setting and character of the older mansion part of the hotel are nice.
The decor and room fittings are now rather tired and in need of refurb, as are the bathrooms. It did not live up to it's percieved standard.
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