Krystal Beach Acapulco

The pool

The staff at the front desk, except from Angel, the ladies are mean and they don’t explain anything to you, like schedules, what are the cards for, always with their mean faces. If they don’t like to work on customer service areas, what are they doing there?? If you stay here because you had great experiences on another Krystal location (like I did) Acapulco is not the case, the rooms are very old and smelly, they don’t give you toiletries, I had to ask for towels many times before they were provided. You hace to pay $500 deposit so you can use the safe at your room. Every time I stay at a hotel they give you a water bottle or have fridge and coffee maker. This is not the case I had fun, yes, I liked Acapulco, of course, I will come back to this hotel? No way, if you are paying a nice hotel and a good price, choose something else.

View from the 17th floor balcony on the sea is magnificent

Repair was done a long time ago and obviously has not been updated in recent years 10. If you want to plunge into the atmosphere of the 80s / 90s, these are excellent decorations for them ;)

Pools

Roaches in the rooms, staff names David suggested to "Shake up the room" to remove any more roaches..tried to contact Management 2 attempts on diferent days and failed, refused to discuss the problem..management emails booking saying they are trying to contact me, which is weird cause they know which rooms im in since we got 3 rooms, and have videos and pics of roaches