The Fern Ahmedabad

The breakfast team and the food

1. From the behaviour of the Receptionist Mr. Ishan, it looked like they have amazingly good business and so they don't bother to care about the GUESTS. No Greetings, no smiles, no explaining stuffs and no courtesy. The behaviour was so RUDE that Mr. Ishan was just short of throwing the key to our face. I can only credit this pathetic customer service to a possible exploding business where they don't bother for repeated business, neither are interested to serve the guests. 2. It is definitely not a 5-star property so any reference to the property being 5-star is misleading. We won't even expect a courtesy call back to this complain. 3. The reception and housekeeping staffs were so rude that when you call them from the room, they either don't answer or bang the phone without listening to you. 4. The lights and curtains didn't work; bathroom was untidy and the towels had stains all over. Another guest when requested for additional clean towels were told that they will be charged. First time, I came across 5-star property which charges for additional towels. 5. We reached early morning and requested for an early check-in, at the first instance we were told by Mr. Ishan that the rooms are ready however, we will be charged extra. So, we waited in the lobby for a specific time period in order to get the room. with all this we have now decided NOT to BOOK FERN neither in Ahmedabad nor in any other city. DEFINITELY NOT A 5-STAR PROPERTY.

the south indian restaurant: interestingly the staff there were far better than the front desk or any across the hotel.

front desk attitudes... they provide you with internet codes that dont work, ask for your equipment's and put in different codes to make them work. the rooms dont have thermostats, too may pillows and the arrangements in the suite room honestly is stupid... you need to take lessons from brands and try and implement what they have. i was very disappointed overall and felt cheated out of my money.