Residence Hotel Monte Ricciu

The pool was lovely, but no bar service as that was closed as was most of the main buildings. There was good water pressure in the shower. The breakfast was of good quality with plenty of choice and the coffee was good. The staff member in the breakfast room was very friendly as were the cleaning staff. There was also a gentleman on reception the second day who was helpful and friendly.

We arrived one hour before check in. The two staff on the reception desk told us to come back in an hour. Having travelled for approximately four hours and having difficulty locating the property, we asked if we could wait in the restaurant only to be told it's closed come back in an hour. When you've traveled for over 24 hours to get to a country and then taken another flight to reach the destination and driven for four hours, the reception we received was arrogant and unfriendly. The place was empty when we arrived and we had booked two nights. Had there been a refund available, we would've cancelled our booking and found somewhere else. We discovered that the rooms were cleaned first thing in the morning so arriving at 1pm instead of 2pm shouldn't have presented such a problem. It was as if the two staff almost enjoyed sending us away. We returned in an hour and were given our room key. When we asked where our room was we were told that it was 1.5 kms away. This was a one way dirt road so bad luck if you didn't have a car. The ad on booking.com advertised that it had a pool which it did, but that was near reception, so you needed to drive from the accommodation to the main building to use the pool. We decided to dine at their restaurant on the second night, and ordered a pizza. Even though we were the only ones in the restaurant the average pizza was delivered without being sliced. There was also a coffee machine outside the breakfast room, but it didn't work. When we asked would it be repaired the answer was no. Free internet access was also advertised, but where our room was located you couldn't get access.

Very good breakfast with a lot of different choices.

Rooms too far from the main reception, by the time you get to your room (by car) you have no strenght to go back to the pool. On our arrival after we checked-in, the guy at the reception told us to follow the street signs to find our room. I expected him (or someone else) to take us to our room and show us around. Big room with very high ceilings, but it was too dark and full of flies (dead and alive). The bathroom was very old and it stank, probably because of the old pipes. It was impossible to open the window as it was up to the ceiling (not even a ladder would have helped). Luckily we stayed at the hotel only one night. I wouldn't stay there again. Too expensive for the low quality service.