Imperial Palace Hotel

The rooms are ok considering the number of stars of the hotel

Very dissapointing to find out the pool was cold due to the season which I couldn't uderstand because high temperatures were in the high 80s or nearing 29 C. The hotel doesn't stick to the opening hours they offer such as the SPA. Staff speaks English poorly thus things could be a little complicated if a service is required.

First the reservation was not in their system, they had to arrange a room for us on a last minute rush, towels were not that good, toilets utilities weren't as good as expected for a 4* starts hotel, the staff was helpful, but couldn't give us any clue about where to go within Amman, no maps were available, the breakfast sooo poor

I arrrived ar 3 a.m. to the hotel and the reservation clerk said that he cannot check me in at this time bkz check in ends at 23:30 even thought i have paid for that day and he couldnt find my reservation, so i showed him my confirmation on my laptop but he said that he cannot give me the same rate as my reservation so i had to argue with him for half an hour. I think the hotel staff are not familiar with internet bookings.