Amsterdam Canal Residence

Hello! I was your guest at the hotel from 03/17/20 to 03/18/20. I want to thank the receptionist for their understanding and care, she agreed to check in early and kindly provided a lounge for waiting. Attention, during this period, when I flew into the country on 03/17/20, there were restrictions due to the virus, all cafes and restaurants in Amsterdam were closed, it was cold on the street and I had nowhere to wait to check in. I did not sleep for 2 days due to flights, very tired. I really appreciate early check-in at the hotel, thanks. The room turned out to be chic, with a jacuzzi, an original design and a magnificent minibar. I had a great time and rested, despite the cold temperature in the room and the dirty bath.

But the next day, in the morning, a terrible situation happened. I overslept breakfast, which I was assigned at 9:00 and arrived late 20 minutes. I acknowledge that I made a mistake, but I did not expect a terrible employee attitude due to my lateness! I was NOT offered an alternative arrival time (I could have come later) for breakfast, I was just allowed to be in the lounge and have breakfast quickly in 15 minutes. I suggested that I take food to my room, but an old evil employee with blond hair refused me rude form (I don’t know my name). I sat down to have breakfast, and after 5 minutes she began to kick me out, taking away a plate of food that I had not had time to finish eating. The behavior of your employee with blond hair, old age, I do not know the name, but which worked in the morning at 9:30 on 03/18/20. , her attitude towards guests is tactless and outrageous! Guests who witnessed this ridiculous situation were horrified by what was happening. I am upset and shocked, I remained hungry because I was late for breakfast, but I did not know in advance about the consequences of being late. But the main thing is that my mood was spoiled and I felt humiliated. I did not expect that because of the coronavirus, people will turn into wild boors and rude people. I hope that I will never meet this mad woman again, so I will not return to your hotel and will not recommend it to friends