Lewis Grand Hotel

Big room.

Total experience below average, they’re shouldn’t be scored as 4 star hotel. staff are not approachable from front desk to all the way to dining area. Housekeeping did well, thank u. We’ve stay for 3Days and 2 nights, breakfast that serves are the same items. With Limited choices. There a cat roaming around at the dinning area is that allowed? For hygienic purposes they should do something about it, but they dont bothered about it! At 10am sharp they played loud music while we still having our coffee after our meal, is that the way u treated ur guest? Room Carpet got visible stains. There’s small cockroach In toilet! In the Room there’s no Bidet available! This is basic!! I need to wait 30 mins to connect a wifi and I need to call different departments to assist me, front desk never answer calls. There’s No sense of urgency. It’s not value for money. Quality of service zero! worthless, such a disappointment.

only the bed very wide..

most of the staff is not friendly less smile and greetings.. they didnt guide us to the room,i have to call for a dryer ang toothbrush for 2 times.. no bidet.. very lonely place?