Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
A to Z on this flight was just great!
Khuyết điểm: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Ưu: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Khuyết điểm: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "The inflight entertainment was great, lots of movie selections"
Khuyết điểm: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ưu: "The service, kind and pleasant."
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Not much turbulence"
Ưu: "Crew was very friendly and good service."
Khuyết điểm: "Crew could have asked the passengers whether they need snacks in between."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Everything was really good, actually first time flying with PAL and it was great.
Khuyết điểm: "The websites should be improved that allow users to login."
Ưu: "Crew was not very friendly."
Khuyết điểm: "Checking in for flight was not very good. Counter help was not well informed/trained."
Khuyết điểm: "Many changes and mistakes"
Ưu: "Movie selection was ok"
Khuyết điểm: "Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!"
Ưu: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Khuyết điểm: "i think desserts can be improved"
Khuyết điểm: "Flight attendants skipped/didnt serve our row any drinks."
Ưu: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Khuyết điểm: "Seats could have been a lot more comfy"
Ưu: "crew was great/ airline was clean"
Khuyết điểm: "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
Ưu: "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
Khuyết điểm: "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Check-in counter and In-flight crew were great"
Khuyết điểm: "Very poor quality in-flight snacks, no IFE and wifi"
Ưu: "Crew was nice!"
Khuyết điểm: "The beef with rice meal tasted weird."
Ưu: "the airline I've heard is habitualy late. It was on this flight."
Khuyết điểm: "Food was barely passable and coffee tasted like toasted wood."
Khuyết điểm: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
Ưu: "Good food."
Khuyết điểm: "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
Ưu: "On time. Good service"
Khuyết điểm: "More leg room"
Ưu: "The plane was on time"
Khuyết điểm: "immigration"
Ưu: "Std 14ish hr flight. Watched movies and slept."
Khuyết điểm: "Flight's too long, can they fly faster?...HA!"
Ưu: "Everything, except I hope there was more legroom and wifi."
Khuyết điểm: "Cramp space, no wifi"
Ưu: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Khuyết điểm: "Delay, food, chair"
Ưu: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Khuyết điểm: "Flight is too long..."
Ưu: "Nice staff"
Khuyết điểm: "Literally every time I fly PAL there is some issue with delay. After boarding we stat on the plan for over an hour before we took off waiting for some other passengers. Also I was at the airport early and wanted to get on earlier flight they wanted to charge me $300 to get on a flight with many extra empty seats."
Ưu: "Boarding was nice and easy. Each seat has an air blower you can face right at you"
Khuyết điểm: "There are no monitors for entertainment. If you have a device you can use that. I wish I had known that ahead of time. I am not a petite person and economy class seating isn't the roomiest"
Ưu: "It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff."
Khuyết điểm: "Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you."
Ưu: "the people"
Khuyết điểm: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Ưu: "The Inflight crew is very good."
Khuyết điểm: "The transfer process and layover experience is very poor."
Ưu: "3 meals. Super kind beautiful attendedTs"
Khuyết điểm: "Nailed in the els How by serving cart while dead asleep!"
Ưu: "food when it finally arrived"
Khuyết điểm: "waiting in plane 4 hours with no updates on status"
Khuyết điểm: "Poor service, rude flight attendants, didn’t give me seat they told me they were giving me, terrible food, flight attendants run past you instead of taking their time to give people beverages."
Ưu: "comfortable seats"
Khuyết điểm: "only water available, carrot cake snack given, no headphones issued. delay of 30 min"
Ưu: "Plane from HNL to MNL is brand new with free entertainment in every headrest. Crew was pleasant and helpful, came by with water often."
Khuyết điểm: "Food on return flight was terrible. Got stuck with pork selection for first meal, which was extremely fatty. Second meal, pork again, with eggs. Completely inedible. Disgusting, and Im not a very picky eater."
Ưu: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Khuyết điểm: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Ưu: "Timely Good Service Smily Crew"
Ưu: "I like that the flight was on time to board and to depart every time never had any problem with my flights."
Khuyết điểm: "I didn't like that a few times I had a small question or a request to make like to borrow a pen or to get an extra blanket the crew stewardess ladies smirked me and ignored my request so I felt unhappy with that type of service"
Ưu: "It was good other than how long it takes to travel, but that's only because there are no direct flights to Puerto since it's anairport in the making... But other than that, friendly staff. Good flight."
Khuyết điểm: "I don't like to complain. It. Makes me feel selfish, I didn't really see anything out of the norm, instead I met some great people along the way."
Ưu: "Excellent flight... No complaint"
Khuyết điểm: "Crew ver attentive but since it's an evening flight, I had perfect sleep"
Ưu: "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
Khuyết điểm: "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."
Khuyết điểm: "Everything. 6 hr delay, unhelpful clueless staff, food, comfort of seats, lack of entertainment, crappy terminal in Manila"
Khuyết điểm: "Food was awful and no entertainment"
Khuyết điểm: "Horrible service, delayed every leg of the flight for 2 and half hrs. Staff are very lazy and the plane was so dirty! Especially the bathroom. The food was bad also. Omg I will never take this airline again"
Ưu: "Quiet, food was good Good seating organization for separating family with babies and single person. I enjoyed my flight very much."
Ưu: "Everything went as expected. Good job!"
Khuyết điểm: "Not applicable."
Ưu: "Extremely helpful crew, friendly and with a genuine warm smile. Good food. What I like the most is, it is a direct flight from the US mainland to the Philippines."
Khuyết điểm: "A bit worn out economy seats. No tears, but looks old."
Khuyết điểm: "first flight was cancelled. The replacement flight was delayed. Our second flight was delayed slighty, waited on the runway for an hour. Headphone slot didn't work and although an air hostess said she would come back to sort it out - she didn't. They only played 2 films during the 15hour flight (one of which had unreadable subtitles and obviously I had no working headphones). Free 30 min wifi didn't work. Probably would pay extra next time to avoid using phillipine airlines. Sorry."
Ưu: "Crews are nice"
Khuyết điểm: "Flight was more than 1 hour delayed , luggage took 1 hour to arrive."
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Khuyết điểm: "All ok"
Ưu: "It was very good value for money."
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Music or movie will be good."
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Khuyết điểm: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "On time."
Khuyết điểm: "Food"
Khuyết điểm: "Journey / organisation"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Khuyết điểm: "Confort"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Khuyết điểm: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Khuyết điểm: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Khuyết điểm: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Khuyết điểm: "More legroom"
Ưu: "The boarding and landing was okay."
Khuyết điểm: "Crew don’t engage well. Plane smells like poop the whole time."
Ưu: "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
Ưu: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Khuyết điểm: "Keep up the excellent work!"
Khuyết điểm: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Khuyết điểm: "XSS"
Ưu: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Khuyết điểm: "N/A"
Khuyết điểm: "leaving on time."
Ưu: "Friendly and ready to help crew"
Khuyết điểm: "No form entertainment whatsoever. Deleted for about 2 hours"
Ưu: "Very clean"
Khuyết điểm: "Most of the Cebu Pacific flights feel like a greyhound bus"
Ưu: "cheap flight"
Khuyết điểm: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Ưu: "Crew seemed friendly and curtious"
Khuyết điểm: "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."
Khuyết điểm: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Ưu: "No thing at all"
Khuyết điểm: "Seats very small food disgusting ,they don't offer you any thing on board"
Ưu: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Khuyết điểm: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
Khuyết điểm: "It was almost 3 hours delayed."
Ưu: "Everyone is profession and the food is great. The value is spot on!"
Ưu: "So delayed!"
Khuyết điểm: "Delayed flight"
Ưu: "The seats by the window were large which was nice."
Khuyết điểm: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Khuyết điểm: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Ưu: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Ưu: "No hassles check in"
Khuyết điểm: "Limited luggage"
Ưu: "They are very accommodating ."
Khuyết điểm: "They are not on time. They are always late like other plane."
Khuyết điểm: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Khuyết điểm: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Khuyết điểm: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Khuyết điểm: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Khuyết điểm: "Horrible experience.. Will never fly this airline"
Ưu: "Very efficient!i was very happy with whole flight!"
Ưu: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Khuyết điểm: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Ưu: "Nice comfortable seats, friendly staff."
Khuyết điểm: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Khuyết điểm: "Super delayed."
Ưu: "We boarded the plane just on time. I wasn't expected ot would be that food."
Khuyết điểm: "We landed pretty late. ETA was 11:25pm. We landed almosg 12midnight."
Ưu: "They're ok as long as you aren't taking along extra baggage!"
Khuyết điểm: "We had to wait an extra half hour for about half a dozen late passengers. Seems if they are that late the plane should have left."
Ưu: "Not much"
Khuyết điểm: "Disorganised handling of passengers"
Ưu: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Ưu: "Crew were friendly"
Khuyết điểm: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Ưu: "The flight crew were great."
Khuyết điểm: "Our international flight from Lonon to HK was 40kg per person and the HK to clark only allowed 20kg per person. I thought this may have been ok but caused many shopping plan changes and ruined our initial HK shopping."
Ưu: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Khuyết điểm: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Khuyết điểm: "Flight delayed over two hours."
Ưu: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Khuyết điểm: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Khuyết điểm: "Flight was delayed."
Ưu: "very affordable fares"
Khuyết điểm: "The seats are kind of worn out. One must really listen carefully when they talk in English"
Khuyết điểm: "It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional."
Khuyết điểm: "Flight was late departing"
Ưu: "Smooth landing"
Khuyết điểm: "Complimentary drink"
Ưu: "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."
Khuyết điểm: "All good...your excellent button would not work...so good. Price for food a bit high. Free water would be good..."
Ưu: "Smooth on-boarding, comfy seats, on time pleasant journey"
Khuyết điểm: "No coffee break"
Ưu: "I like the handling of the delay of 30 min. Your crew responded very well."
Khuyết điểm: "the leg room is not enough. My knees touch the back seat in front of me."
Ưu: "The ground crew at KIX was prompt and efficient, and asked which seat I prefer (aisle or window) since I agreed to take the emergency row. I was expecting that she would just assign me random seat but at least she asked for my preference."
Khuyết điểm: "I bought a croissant and muffin in-flight. Crew (except for the Service Manager) appeared serious and was not smiling. I was asked for my credit card twice since "they" accidentally voided the initial one."
Ưu: "The flight tok off at the scheduled time."
Khuyết điểm: "Honestly, they did not even offer any beverages. Pay to play meals and drinks only."
Ưu: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Khuyết điểm: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
Ưu: "Quick boarding"
Khuyết điểm: "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."
Khuyết điểm: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Khuyết điểm: "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
Khuyết điểm: "The seats are tiny."
Ưu: "friendly crew"
Khuyết điểm: "flight was delayed. had to change gate"
Ưu: "Low price, aisle seat"
Khuyết điểm: "crowded seating"
Ưu: "The plane had wings"
Khuyết điểm: "They decided to combine the flight with 3 other flights and delayed the flight by 3 hours. They did not tell us any of this until we had already checked in. An email or text update would have been nice so we could have notbwaisted 3 hours waiting at the airport."
Khuyết điểm: "Flight cancelled. No refund or accommodations."
Khuyết điểm: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Ưu: "On time, polite staff."
Khuyết điểm: "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
Ưu: "The airline was very cold."
Khuyết điểm: "I was frozen for 3.5 hours of flight."
Ưu: "Generally okay flight. Plane was small but it was a short flight so to be expected."
Khuyết điểm: "Arriving at Siem Reap without a bag. Luckily it was found, but it was hard to get onto the airline to ask if they did a delivery service, so had to drive more than one hour back to the airport to collect the bag."
Khuyết điểm: "Staff helping with check-in did not feel very qualified"
Ưu: "Check in good"
Khuyết điểm: "Tread passenger like live stock"
Ưu: "the takeoff and landing was good, the flight was very smooth"
Ưu: "I did not like anything about this flight."
Khuyết điểm: "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
Khuyết điểm: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Ưu: "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
Khuyết điểm: "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
Ưu: "staff was friendly"
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Ưu: "The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in."
Khuyết điểm: "The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins."
Ưu: "Overall I think it was basically good."
Khuyết điểm: "I think drinking water should be at least complimentary. I understand the sales, but some basic cordiality seemed forgotten."
Ưu: "Timely. No major problems."
Khuyết điểm: "Food was exorbitantly expensive. No entertainment. But I suppose that's what you get from a budget airlines"
Khuyết điểm: "Delayed flights"
Khuyết điểm: "The seats were very tight."
Ưu: "It got me there."
Khuyết điểm: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Ưu: "The price."
Khuyết điểm: "Lack of English speakers.uncaring ATTITUDE."
Ưu: "The flight was short, which of course was not due to their effort"
Khuyết điểm: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Ưu: "Price. Punctual."
Khuyết điểm: "No frills."
Ưu: "Low cost"
Khuyết điểm: "Lack of space. Knees under chin all the way. :("
Khuyết điểm: "It was not clear from the booking and from the jetstar website that there are TONS of fees - we ended up having to pay $40 per bag to check bags on an international flight - not a pleasant surprise at all any food or drink on the flight was a charge."
Ưu: "Good service--quick on and off the plane with no issues."
Khuyết điểm: "Baggage costs on this airline are very high--not actually a cheap fare."
Ưu: "efficient and comfortable seat. Pleasant flight attendant."
Khuyết điểm: "kids screaming, noisy passengers."
Ưu: "Jet Star Asia is the Asian version of Southwest . Efficient , on time and all we needed !"
Ưu: "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
Ưu: "By the time I checked in, they said the luggage is not included and had to pay another $120 dollars. I told them that I came with United Airline and that international travel allows at least one bag at 23 kg They did not care where you came from and how you got there. You just need to pay for your luggage. I have used tens and hundreds of airlines, but never had experienced one like this. Terrible!"
Khuyết điểm: "A budget airline, not even to offer a glass of water. You pay for a cup of coffee."