It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
Khuyết điểm: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Ưu: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Khuyết điểm: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Ưu: "Crew will try there best to help you in anyway"
Khuyết điểm: "Missed my connection so lost bags . Took 2 days for them to get to me."
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Very good service"
Khuyết điểm: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ưu: "The service, kind and pleasant."
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Not much turbulence"
Ưu: "Crew was very friendly and good service."
Khuyết điểm: "Crew could have asked the passengers whether they need snacks in between."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Excellent services! We enjoyed our trip. Till next time. Thank you.
Amazing! We were having fun. We enjoyed our trip. Till next time. Thank you
Took off about an hour late Had to sit on airplane tarmac long tims
Everything was really good, actually first time flying with PAL and it was great.
Khuyết điểm: "Plane was Not full, enough social distancing."
Ưu: "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "Improve Size of Visual Monitor"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Khuyết điểm: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Khuyết điểm: "Install IFE, organize the boarding process. Blankets on given on request"
Ưu: "I particularly admire the free media entertainment options and quality of the meals served!"
Khuyết điểm: "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
Ưu: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Khuyết điểm: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Ưu: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Great Flight Crew very Pleasant"
Khuyết điểm: "It was a small plane but comfortable and comfortable flight"
Ưu: "Sit is average small"
Khuyết điểm: "Food was terrible, need to improve for the food quality"
Ưu: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Khuyết điểm: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
Ưu: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Khuyết điểm: "The seats are a little thin and the angle does not give adequate lower back support."
Ưu: "nothing good about this airlines they sell cheap fares and overcrowded planes"
Khuyết điểm: "they do not offer any veg food"
Ưu: "Crew was great."
Khuyết điểm: "We didn’t appreciate the delay."
Khuyết điểm: "I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight."
Ưu: "Crew was nice plane was comfortable"
Khuyết điểm: "I have flown to Philippines many times with other airlines i hate to say it but PAL food is terrible The flight is long already but there was almost 2 hour delay and once i arrived in Canada it took about an hour to retrieve luggage Because i couldnt charge my phone due to no functional USB at my seat i was afraid i wouldnt be able to contact hotel shuttle"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Khuyết điểm: "The gate was too far"
Khuyết điểm: "Missed the connection and had to pay to rebook"
Ưu: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Ưu: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Khuyết điểm: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
Ưu: "Nice staff"
Khuyết điểm: "Literally every time I fly PAL there is some issue with delay. After boarding we stat on the plan for over an hour before we took off waiting for some other passengers. Also I was at the airport early and wanted to get on earlier flight they wanted to charge me $300 to get on a flight with many extra empty seats."
Ưu: "The service on the flight was superb."
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
Khuyết điểm: "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."
Ưu: "Arrival to first flight was clean and comfortable"
Khuyết điểm: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Ưu: "Air hostesses very helpful and polite"
Khuyết điểm: "No entertainment"
Ưu: "In-flight entertainment movies"
Khuyết điểm: "Sitting too close to other passenger"
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
Khuyết điểm: "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
Ưu: "comfortable seats"
Khuyết điểm: "only water available, carrot cake snack given, no headphones issued. delay of 30 min"
Khuyết điểm: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Ưu: "The flght is on time nice plane"
Ưu: "PAL express from LAX to Manila had accommodation for their passangers"
Khuyết điểm: "I could not connect to WiFi even though it was free."
Khuyết điểm: "Was a good experience"
Khuyết điểm: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "crew was very helpful"
Khuyết điểm: "food"
Ưu: "Peppy happy music although it should be played a little softer. Good lunch - right portioning. Coffee could be better though."
Ưu: "Very friendly and helpful cabin staff. Still the most covenient flight to and from the Philippines."
Khuyết điểm: "The line at JFK. There we not enough seats for passengers. Sink was clogged in one restroom and remained so even after the "technical" layover at YVR."
Ưu: "Great service and wifi on board!!!!"
Khuyết điểm: "Nothing"
Ưu: "Nothing hated every minute of the cattle car ride from hell"
Khuyết điểm: "Delays horrible flight attendants extremely small seats"
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
2 flight stewardess was very helpful to carry my luggage for me I very touched .
It is a mistake to book with this company bad service from check in to pick up luggage
Flight was delayed for 45 mins without any informed provided
Flights in time, crew is nice, value for money
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
The crew was very attentive, friendly and efficient.
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "Everything"
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Khuyết điểm: "All ok"
Ưu: "It was very good value for money."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Khuyết điểm: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "On time."
Khuyết điểm: "Food"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Khuyết điểm: "Confort"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Ưu: "very affordable fares"
Khuyết điểm: "Delay, friendliness of ground staff, overall feeling of saving every penny"
Khuyết điểm: "The seats are kind of worn out. One must really listen carefully when they talk in English"
Khuyết điểm: "It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional."
Khuyết điểm: "Flight was late departing"
Ưu: "Smooth landing"
Khuyết điểm: "Complimentary drink"
Khuyết điểm: "All good...your excellent button would not work...so good. Price for food a bit high. Free water would be good..."
Ưu: "Smooth on-boarding, comfy seats, on time pleasant journey"
Khuyết điểm: "No coffee break"
Ưu: "I like the handling of the delay of 30 min. Your crew responded very well."
Khuyết điểm: "the leg room is not enough. My knees touch the back seat in front of me."
Ưu: "The ground crew at KIX was prompt and efficient, and asked which seat I prefer (aisle or window) since I agreed to take the emergency row. I was expecting that she would just assign me random seat but at least she asked for my preference."
Khuyết điểm: "I bought a croissant and muffin in-flight. Crew (except for the Service Manager) appeared serious and was not smiling. I was asked for my credit card twice since "they" accidentally voided the initial one."
Ưu: "The flight tok off at the scheduled time."
Khuyết điểm: "Honestly, they did not even offer any beverages. Pay to play meals and drinks only."
Ưu: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Khuyết điểm: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
Ưu: "Quick boarding"
Khuyết điểm: "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."
Khuyết điểm: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Khuyết điểm: "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
Khuyết điểm: "The seats are tiny."
Ưu: "friendly crew"
Khuyết điểm: "flight was delayed. had to change gate"
Ưu: "Low price, aisle seat"
Khuyết điểm: "crowded seating"
Ưu: "The plane had wings"
Khuyết điểm: "They decided to combine the flight with 3 other flights and delayed the flight by 3 hours. They did not tell us any of this until we had already checked in. An email or text update would have been nice so we could have notbwaisted 3 hours waiting at the airport."
Khuyết điểm: "Flight cancelled. No refund or accommodations."
Khuyết điểm: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Ưu: "On time, polite staff."
Khuyết điểm: "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
Ưu: "The airline was very cold."
Khuyết điểm: "I was frozen for 3.5 hours of flight."
Ưu: "Generally okay flight. Plane was small but it was a short flight so to be expected."
Khuyết điểm: "Arriving at Siem Reap without a bag. Luckily it was found, but it was hard to get onto the airline to ask if they did a delivery service, so had to drive more than one hour back to the airport to collect the bag."
Khuyết điểm: "Staff helping with check-in did not feel very qualified"
Ưu: "Check in good"
Khuyết điểm: "Tread passenger like live stock"
Ưu: "the takeoff and landing was good, the flight was very smooth"
Ưu: "I did not like anything about this flight."
Khuyết điểm: "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
Khuyết điểm: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Ưu: "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
Khuyết điểm: "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
Ưu: "staff was friendly"
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Ưu: "The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in."
Khuyết điểm: "The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins."
Ưu: "Overall I think it was basically good."
Khuyết điểm: "I think drinking water should be at least complimentary. I understand the sales, but some basic cordiality seemed forgotten."
Ưu: "Timely. No major problems."
Khuyết điểm: "Food was exorbitantly expensive. No entertainment. But I suppose that's what you get from a budget airlines"
Khuyết điểm: "Delayed flights"
Khuyết điểm: "The seats were very tight."
Ưu: "It got me there."
Khuyết điểm: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Ưu: "The price."
Khuyết điểm: "Lack of English speakers.uncaring ATTITUDE."
Ưu: "The flight was short, which of course was not due to their effort"
Khuyết điểm: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Ưu: "Price. Punctual."
Khuyết điểm: "No frills."
Ưu: "Low cost"
Khuyết điểm: "Lack of space. Knees under chin all the way. :("
Khuyết điểm: "It was not clear from the booking and from the jetstar website that there are TONS of fees - we ended up having to pay $40 per bag to check bags on an international flight - not a pleasant surprise at all any food or drink on the flight was a charge."
Ưu: "Good service--quick on and off the plane with no issues."
Khuyết điểm: "Baggage costs on this airline are very high--not actually a cheap fare."
Ưu: "efficient and comfortable seat. Pleasant flight attendant."
Khuyết điểm: "kids screaming, noisy passengers."
Ưu: "Jet Star Asia is the Asian version of Southwest . Efficient , on time and all we needed !"
Ưu: "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
Ưu: "By the time I checked in, they said the luggage is not included and had to pay another $120 dollars. I told them that I came with United Airline and that international travel allows at least one bag at 23 kg They did not care where you came from and how you got there. You just need to pay for your luggage. I have used tens and hundreds of airlines, but never had experienced one like this. Terrible!"
Khuyết điểm: "A budget airline, not even to offer a glass of water. You pay for a cup of coffee."