The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
Friendly staff. Could improve on the leg room!
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
Got me to the destination, long delayed.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
It was a very comfortable journey. Everything was good and should be maintained
Ưu: "Crew very helpful. Seat was very good, food excellent."
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Khuyết điểm: "Crew miss my drink"
Khuyết điểm: "Entertainment and access to Wifi"
Ưu: "Service was excellent!"
Ưu: "Friendly crew and spacious."
Khuyết điểm: "Food could be better"
Ưu: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Khuyết điểm: "I will not buy the air ticket from cheap ticket any more."
Ưu: "Lie-flat seats in business class"
Khuyết điểm: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Khuyết điểm: "The desserts. The bun."
Ưu: "Flight crew, food, boarding and entertainment great."
Khuyết điểm: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Ưu: "Staff was polite and accommodating"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Ưu: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Ưu: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Khuyết điểm: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Khuyết điểm: "too long a flight 17 hours from SFO to Singapore"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "Food was delicious!"
Ưu: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Khuyết điểm: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "The comfort and food plus drinks."
Khuyết điểm: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "everything, excellent job"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Khuyết điểm: "Food not so good"
Ưu: "1. Clean. 2. Punctual. 3. Coke Zero."
The Pilot was Good. Better Food will be nice.
the pre boarding docu ments and baggage checked which is 2nd time they checked the baggage took 48 mins for me standing and waiting in line since they already cord off the place to sit down .it was hard on my shoulder with my bag and my backpack
The flight is on time unlike my previous flights/vacations
Unfortunately when I went to check-in they couldn't find me in the system and I wasn't showing a reservation. The Airline crew was great and allowed me to board but I had to wait 30 minutes for them to get approval even though I had my electronic ticket and I had paid for the flight
These planes need an refresh Seats uncomfortable Don’t like 2/3/2 in business feels uncomfortable
Please change up the food.
Ưu: "Good value over all, good on board entertainment"
Khuyết điểm: "Food could have been better"
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "Crew are helpful"
Khuyết điểm: "PAL flights always delayed"
Khuyết điểm: "food, comfort"
Ưu: "Ahead of schedule departure and arrival"
Khuyết điểm: "Poor/No IFE system, no wifi onboard and poor snack quality"
Ưu: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Khuyết điểm: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Khuyết điểm: "If the food is better and no flight delay"
Khuyết điểm: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Good check in and inflight crew service and attitude."
Khuyết điểm: "Poor IFE (overhead LCD screens too small and no headsets provided for sound), seat quality/pitch, no wifi, poor snack quality/type (barely edible choco cupcake)"
Ưu: "The crew and food was amazing."
Khuyết điểm: "The seat was not very comfortable for sitting on such a long flight. This prevented me from getting any sleep on the plane."
Ưu: "The flight, service, hospitality."
Khuyết điểm: "Nothing"
Ưu: "The ataff assigned me an exit row qwitj extra legroom"
Ưu: "Im comfortable"
Khuyết điểm: "The food"
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Khuyết điểm: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
Khuyết điểm: "immigration"
Ưu: "We were finally on time for a change"
Ưu: "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
Khuyết điểm: "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "The flight attendants were so tidy. They tied their hair neatly. Their smiles are warm."
Khuyết điểm: "Slight delay in the flight."
Ưu: "The boarding, crew & food."
Khuyết điểm: "Comfort: Not enough leg room. Entertainment: None . Only a magazine to browse through. Investment in TV screens & inflight movies etc. would aid greatly!"
Ưu: "Crews with good service but just notice they treat us different by giving drinks etc my seat mates she gave a full can of drinks and yet mine was like a sample cup. Comfort is not good really especially for long hrs of flight. But it’s expected for economy class. Also my baggage took so long. I would still fly with PAL it’s non stop and the feel of Filipinos are nice to experience"
Khuyết điểm: "The food it’s was terrible sorry. I was expecting a good food from our Homeland and yet they were serving some foreign menu I flew with PAL because I was expecting to have a good meal for a long trip and the crew was giving me a small amount of drinks while my seat mates was having a full can I knownits a small thing I just need to understand why?"
Ưu: "On time Departure, quick flight. comfortable seat"
Khuyết điểm: "No wifi. No entertainment"
Ưu: "On time departure Short wait for checked luggage"
Khuyết điểm: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Khuyết điểm: "The food, the seats, no entertainment. Old school flight!!"
Ưu: "Flight crew did a great job."
Khuyết điểm: "Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent."
Ưu: "great cabin upgrade...competitive to other airlines with newer planes"
Ưu: "Food was ok"
Khuyết điểm: "All of my PA flights were late for this trip and boarding was scattered like they didn't know what they were doing. This one was 45 mins late and we nearly missed our connection. Will not fly with them again"
Ưu: "It was very organized and on time"
Ưu: "Vwry pleasant flight"
Khuyết điểm: "None"
Ưu: "The food was better."
Khuyết điểm: "The flight got delay for 1 hour."
Ưu: "They fed us like no other , and gave us tooth paste airlines cab learn from the"
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Khuyết điểm: "They only allow 7 kilos of carry ons. My bag is a carry on with every other airline in the world except Philippine Airlines. 7 kilos is crazy."
Ưu: "On Time"
Khuyết điểm: "Terminal in NAIA"
Ưu: "I travel all the world many countries all the time and this landing in guam was on the top ten maybe number 2 of all times congrats pilots very good so good happy"
Khuyết điểm: "the window was dirty [ someone wiped nose on it maybe] please chek the clean crews for the windows ."
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
It is a mistake to book with this company bad service from check in to pick up luggage
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
Can one expect anything better in a low budget airline Let’s be real
At least they shoud have offer water 🤭
Khuyết điểm: "No delays"
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Khuyết điểm: "N/A"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Khuyết điểm: "Allow us to upgrade class"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "previous flight arrived a bit late but captain did his best to make up the time"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "Confort"
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "Early alert that flight was going to be 5 hours late."
Khuyết điểm: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Ưu: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Khuyết điểm: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Ưu: "On time. Service on board simple. Crews are friendly"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ưu: "Nothing other than punctuality."
Khuyết điểm: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Ưu: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Khuyết điểm: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Khuyết điểm: "An hour and half delayed without prior notice. So i had to wait at the gate."
Khuyết điểm: "everything"
i book the extra luggage through the site. but the next day i gat the mail that can not book and it was refused. and once i go to airport counter and did not even take the luggage to airport because it was refused. but the airport the airline charged me hkd 240 and then only issue the boarding pass. and they said it is in their system. point is it is miss communications between your and the airline. but you forcefully charge the money to me. i appreciate to check the issue and do the necessary refund.
The space between seats are a bit narrow
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Ưu: "Fun crew, smooth flight."
Khuyết điểm: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Ưu: "Not Satisfied"
Khuyết điểm: "Need improvements"
Khuyết điểm: "More legroom"
Khuyết điểm: "Seats that recline and quieter announcements especially the game"
Khuyết điểm: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Khuyết điểm: "Everything"
Ưu: "On time and relatively hassle free"
Khuyết điểm: "The bus transfer to the terminal was a bit chaotic"
Ưu: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Khuyết điểm: "Screen employees and make sure they don’t deceive people."
Khuyết điểm: "">XSS"
Khuyết điểm: "Improve on the congestion of DVO"
Ưu: "Fast boarding"
Khuyết điểm: "Plane wasn’t full so crew should have let us spread out"
Ưu: "All is helpful"
Khuyết điểm: "Make the plane clean..."
Ưu: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Khuyết điểm: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Ưu: "Price and convenient"
Khuyết điểm: "Service and flight comfort"
Ưu: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Ưu: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Khuyết điểm: "N/A"
Khuyết điểm: "3 hr delay plus I got bumped off my return flight"
Ưu: "Did not like the flight at all."
Khuyết điểm: "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
Khuyết điểm: "leaving on time."
Ưu: "The plane"
Khuyết điểm: "Be ontime"
Ưu: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Khuyết điểm: "At least a small meal and drinks on a 8.5 hour flight."
Khuyết điểm: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Ưu: "Great customer service! Checking in was very fast!"
Ưu: "Crew seemed friendly and curtious"
Khuyết điểm: "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."
Khuyết điểm: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Khuyết điểm: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Ưu: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Khuyết điểm: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Khuyết điểm: "I didn't like everything"
Khuyết điểm: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Khuyết điểm: "More than 1 hr. delayed flyt"
Khuyết điểm: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Khuyết điểm: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Ưu: "They are very accommodating ."
Khuyết điểm: "They are not on time. They are always late like other plane."
Ưu: "Good flight"
Khuyết điểm: "Landing not so smooth"
Khuyết điểm: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Ưu: "Crew was very pleasant"
Khuyết điểm: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Khuyết điểm: "Delayed flight"
Ưu: "On time"
Khuyết điểm: "Seats are uncomfortable."
Khuyết điểm: "nothing"
Ưu: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Ưu: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Khuyết điểm: "N/A"
Ưu: "Very good check-in"
Khuyết điểm: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
Khuyết điểm: "Our flight was 1 hr late!"
Khuyết điểm: "One of the tightest legroom. Said they were giving out sim cards but never got one even after asking for one. It was ok that we didn't get one but not ok that 2 crew members said they will get us one and never did. If you don't have it, just honestly say you don't have enough. Or just don't offer it in the first place!! No drinks... not even a glass of water without having you pay for it."
Khuyết điểm: "The crew was very gentle."
Ưu: "Crew are very helpful"
Ưu: "very affordable fares"
Ưu: "Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem""
Khuyết điểm: "Kayak could have assisted with problems."
Ưu: "Seats were comfortable. Boarding process was easy."
Khuyết điểm: "Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all."
Khuyết điểm: "I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight"
Ưu: "Amazingly comfortable seat."
Ưu: "I missed my luggage! In Singapore. I flew from Omaha all the way to Singapore. I had to deal with my missing luggage while I was waiting for our connection flight to Denpasar. Right now I don’t have clothes and I still wait for my luggage. I am very disappointed. I should scuba diving today."
Khuyết điểm: "It’s nothing wrong with your schedule itinerary But the Crew of ANA 7773 made my luggage missed"
Ưu: "Lady crew were ok."
Khuyết điểm: "Needed to really pay attention when the pilot & crew speak so as to understand their English"
Ưu: "The stewardess was very friendly!"
Ưu: "Smooth landing"
Khuyết điểm: "Complimentary drink"
Ưu: "The hospitality of the crew ."
Khuyết điểm: "More entertainment ."
Khuyết điểm: "Their website doesn't work. Always fails when trying to charge my credit card. Support is impossible to reach. Useless, just booked on Scoot instead."
Ưu: "Fast Check In and Boarding"
Khuyết điểm: "Old Aircrafe Totally no Service"
Khuyết điểm: "The absolute smallest seats I've ever seen in Coach. I am 5'4''/64cm and my knees barely fit without hitting the seat in front of me. Cannot imagine what taller people experience."
Ưu: "good trip. i slept like a baby the whole way."
Ưu: "Seats weren’t terrible"
Khuyết điểm: "They severely overcharged me for luggage. When we were on the flight, they wouldn’t allow me to move from a middle seat to an open seat in the rows and rows and rows of empty seats. Then, when I asked for water, which is a basic necessity, they tried to charge me $4. Terrible airline. Will advise others to stay away."
Ưu: "750pm flight. Hope they add mor late night flight."
Khuyết điểm: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
Ưu: "Nothing. No food no entertainment no good service. Nothing good at all and they also take alot money for there mistake"
Khuyết điểm: "Horrible experience. Never again"
Ưu: "why Do you ask about good and entertainment? That’s not why I fly."
Khuyết điểm: "Load from the back, but let the people in the back load the bins in the front with their bags."
Khuyết điểm: "Flight cancelled. No refund or accommodations."
Ưu: "Getting off the plane."
Khuyết điểm: "Can't believe I paid $4 for a bottle of water after buying a ticket, paying extra for checked bags, and had to sit on the tarmac for 45 minutes waiting to take off."
Ưu: "There are several flights to choose from"
Khuyết điểm: "Just don't make the mistake of booking a flight you don't want because you can hardly change it without paying a fee. In my case it's like buying another ticket. Better to buy ticket direct from airlines. Change is allowed within 24 hours without extra charge."
Ưu: "On time departure and early arrival into Singapore. Onboard service was good."
Khuyết điểm: "Check in at Darwin very inefficient - about 50 minutes without bags. Very unconfortable 4 1/2 hour flight on an old A320."
Ưu: "On time"
Khuyết điểm: "No food or drink offered on flight"
Khuyết điểm: "I had only one baggageto check in and was forced to pay 30 min before the boarding time."
Khuyết điểm: "Delayed, but did give updates as to why. ALSO DIRTY, tray table smeared with food sauces."
Ưu: "Nothing to like about this Airline."
Khuyết điểm: "Baggage rates are a scam! No clear statement to "pre-book" baggage! Paid tripple there rates because booked bags at the gate, like normal people do! Was then treated terribly!"
Khuyết điểm: "So I didn't know that Qantas on the weekend makes you pay for wine/-alcohol when you fly on weekends. Doesn't matter if you pay a lot of money, you get budget airline treatment."
Khuyết điểm: "Crew was more in the way during boarding than they were helpful."
Ưu: "It was cheap."
Khuyết điểm: "Even with online check in you still have to do to the check in counter to show your passport. The wait was 20 mins! The space between seats is SO SMALL. I am only 170cm but my knees were up against the seat in front of me. And they are so narrow even the average size woman next to me kept elbowing me."
Ưu: "Didn't have food and there is no entertainment. Flight was about an hour late."
Khuyết điểm: "Delay."
Khuyết điểm: "They charged me $40 for a bag when I was certain I had already paid for one checked bag...and wanted to charge me $4.00 for a cup of crappy airplane coffee. Never. Again."
Khuyết điểm: "Their 7kg TOTAL allowance for bags is RIDICULOUS. Only airline I have traveled with that enforces this so unfairly on a flight that wasn't even as low cost as they advertised. Not even the cheapest european airlines like Ryanair or the asian ones like Airasia become so pushy on this. I was forced to pay $40 for a carry on bag because of an annoying security officer who didn't even worked for Jetstar while I was going through security. What's the security risk there? On top of that to my surprise I saw people on my flight carrying 2 or more bags with evident overweight according to this unfair policy. So the rule is random and note applied evenly. Be careful if flying with them. Besides, the aircraft was cheap, uncomfortable and unpleasant."
Khuyết điểm: "I tried to book luggage online but it didn't let me do it. I ended up having to shelve out more money at the airport. It is hilarious that the luggage cost more than the airline tickets. The airline staff at the counter laughed and asked me why didn't I do it online? Well I tried and I kept on crashing on their website."
Ưu: "Excellent for short flight, good fare price,safe flight"
Ưu: "Good and easy check in. Safe flight."
Khuyết điểm: "No drinks or food. I do not plan on using them again. When checking in on line, it wasn't clear that baggage was extra until I saw the boarding pass."
Ưu: "Boarding was relatively simple, and on time."
Khuyết điểm: "Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together. When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight. I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all. All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar ."
Khuyết điểm: "everthing"
Ưu: "Crew were very friendly and overall was an enjoyable flight"
Khuyết điểm: "Boarding gates changing were quite a hassle however that's life"
Ưu: "While staff was courteous and helpful Jetstar's policies and business model lack a lot to be desired. The extra security check to rid folks of water and such sold onboard was BS. Not to mention the checked baggage charge. Will finish up this trip but never use Jetstar again."
Khuyết điểm: "Baggage charge for checked bags Charges for beverages and snacks Minimal leg room"
Ưu: "none will not take jetstar again"
Khuyết điểm: "everything. too bumpy, no leg room, no entertainment"
Ưu: "On time, clean, good room between people."
Khuyết điểm: "No complimentary food or drinks at all for an international 2 hour flight, not even water, which I think it's inhumane."
Ưu: "Flight was on time, uneventful, cabin crew very pleasant. This is a budget airline so if you expect nothing more than a seat and to arrive safely at your destination, it's satisfactory."
Ưu: "Great price, easy-to-use website, quick on boarding and off boarding."
Khuyết điểm: "I followed the hand carry rules but, when I got onboard, there was no overhead space! Instead, I see my fellow passengers carrying up to three hand carry items. Jetstar, please enforce your rules!"
Khuyết điểm: "The process of checking in was very inefficient. They made us go from one counter just to check in and then go to a different counter to pay for the checked bags and another counter to check the bags in and then another counter to get our documents check. All of that could have been handled all at once at one counter. On top of that, their website didn't provide any details regarding how much it would cost to check bags in, which was very frustrating."
Ưu: "The crew I thought, was wonderful. They were kind and helpful. I truly both liked and respecte them"
Khuyết điểm: "I really did not like the surprise that awaited me at check-in. I was charged a little over 500,000 rupiahs, approximately forty-five USD. I specifically checked out the ad on Kayak at least three times to make sure there were no baggage charges on this flight. There was no one at the airport at Denpasar who could do anything about this. I felt sorry for the two young ladies who had to put up with my anger but there was no one higher than they. I have been able to fly many miles in Asia in the past few years and see no reason why this would change. Trust me, I will never fly Jetstar Asia again!!"