New Day

The location was easy walking distance from San Francesco Basilica. The breakfast was good. She offered fresh toast, yogurt, juice, coffee, meat, cheese, and each day something a little different. One morning she brought out cake and some cut fresh fruit. The room and the bed were a good size.

Not what I expected. I don’t know where things went wrong, but the original pictures and description regarding parking and the view from the room did not match reality and when I checked during our stay the information had been seemingly updated and was more accurate. I checked to see if any other hotels had the pictures I had remembered but they no longer existed anywhere. So I was expecting parking just outside the hotel, a room with a view of the Basilica, and while expecting stairs, was not expecting the spiral staircase which gets narrower as you climb. It was very difficult to bring suitcases, even small ones, up and down that staircase. The pictures currently on the site reflect the property accurately. With a view of the street but not the Basilica which is at least a block away. The parking statement is still misleading. The parking is about 1 KM away up a hill at the cemetery outside of town. This meant that we didn’t find it accessible enough to make day trips from Assisi as initially planned so we decided to shorten our stay. Unfortunately we were asked to pay for the entire stay upon arrival, before even entering the property as check in was at the neighboring store, with someone who spoke no English. So when we asked if we could be refunded any part of our money after checking in we were told no by the person whom I assume was the Owner. We accepted this as the room was not expensive and determined it was still worthwhile for us to cut our stay short. Didn’t t see the Owner outside of breakfast unless she was working at the shop next door. The property and the staff are perfectly good, minus the staircase, we just had to get past our expectations and accept the situation.

The employee who serves the breakfast was very nice and helpful. The B&B is near the Duomo of San Francesco. The room was clean, calm and spacious.

When we arrived in Assisi, there was a concert in the centre of the city and all the roads were closed. He had many luggage and wanted to let them in the B&B before parking the car. We called the owner to ask which was the way to bypass the centre of the city. The owner did not listen to us and did not answer to our question, repeating that it was possible to come by car. Finally she gave the phone to her male colleague who told us that he would send the address of the parking by message. We waited 30 minutes but we received nothing. Eventually we managed to get to the B&B, thanks to a policeman who explained to us the way. When we arrived, we rang the doorbell but nobody answered so we called back the owner. The man answered the phone and said that he did not manage to send the address of the parking. He told us to go to the shop nearby to meet the owner. The owner made the check in and gave us information for the free parking, showing the way on the map. She still did not answer to our questions concerning the zone of limited traffic. The parking was actually 20 minutes away of the B&B with a very difficult way to walk. She did not offer to help us carry up our luggage neither. We would have liked the owner to give us better instructions to arrive at the B&B or to send us the address of the parking and to offer to take us from there. We felt that the owner was not available for us.

Room was in different building than announced, need to wall up hundred stairs, person does not speak English.