Crowne Plaza Atlanta Perimeter at Ravinia

Looks can be deceiving

Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room!

The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.

Good 8.0

The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby.

We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.

Free Parking

Front desk lied about the type of room reeserved (non-smoking) and then lied again about the availability of non-smoking rooms. Finally received one only to have then try to charge for the advertised "free" Internet service. Room was in shaby condition.