Crowne Plaza Beijing Chaoyang U-Town

I liked the bathroom in my suite- it was large with a shower and a separate tub. I also liked the breakfast buffet with juice bar and the smoked salmon available. Make your own egg omelet to order was also nice.

Staff (including concierge and receptionist at front desk) could not speak English. Could not give me basic instructions in Engliah on where to park my car. Frequently misunderstood my requests，including a simple request for bottled water at the bar. Fridge was not cold enough. When I called the front desk to ask how to decrease temperature of the fridge, I was told “it does not keep drinks cold, only keeps them fresh.” Too many Staff in the breakfast buffet were standing idle looking at you eating your food. It was very uncomfortable, and couldn’t take basic orders like “please fill my mug with hot water.” No hooks in bathroom to hang my towels. On a busy street. Lattes at the breakfast buffet were subpar.no ketchup at the breakfast buffet。door man had no idea that it would be helpful to assist with carrying luggage rather than just standing idly by。overall poorly trained local staff