Shelborne South Beach

Pool, customer service, access to text employees and then checking up on us.

Balcony didn’t have a lock on door, the beach was very crowded and the employee sat as at someone else’s chairs then we had to move 20 min later when they came back and there were not seats so we just went to the pool. The staff took our towels and we weren’t done and almost caused us to lose seats again but it’s also understandable it was very busy.

Loved the location of the hotel- central to everything.

They ran out of towels every day at the pool and would have to wait to get clean towels. They kick us off our chairs at the beach at 6pm because they close at 6 even though most people would stay until 8. At least on the weekend they should stay longer.

The location is perfect! Close enough to ocean ave south beach excitement without the club crowd. The food is delicious & affordable! Pool area and access to beach is a plus plus. The only complaint is that there was a little mold on the bathroom ceiling and on the artwork. Certainly something for the property to address but it did not take away from the overall enjoyable experience. We will come again!

Slight mold in certain areas