The Gates Hotel South Beach - a Doubletree by Hilton

I have some issues with the reservation but the manager Jose gave us an up grade. Lautaro was very professional and helpful

EVERYTHING WAS EXCELLENT

Room was clean. The pool was warm with an outside bar and live a DJ beginning at 1pm on Saturdays. Also, the pool closes at sunset (7:30-8p in mid September). Free yoga at 9am. There was an on-site restaurant that I did not visit. Staff was very nice and provided their signature cookies upon check-in and other times as requested. Upon entering the lobby of the hotel there is a strong unique scent; it did not bother me and the smell did not linger into the elevators, halls or rooms. The location was great and not as busy as other hotels on Collins Ave. Walking distance to plenty of restaurants, Walgreens, and some shopping. Free trolly stop located a few blocks away that will take you up and down Collins, Lincoln Ave, and one other location I cannot remember. Our walk to the beach took about 5-7 mins. Note: we arrived at the beach at approximately 6:20p on a Sunday and asked a beach employee for beach towels and lounge chairs (included in resort fee) and was told these items are shut down after 6pm. One last bonus, you can communicate with the staff by text.

During the day, natural light filled the room but by night the room was very dark. The only lights in the room were the lights located on the nightstand of the beds, and a desk lamp. There is a large full length mirror on the barnyard style bathroom door, but there was no lighting above it, so at night it was very hard for multiple people to get ready since the only other “good lighting and mirror” was in the bathroom. Microwaves aren’t available in the rooms but there is one available on at least one of the floors of the hotel.

Everything

Very nice atmosphere, location is great, staff is excellent.

Too many fees charge my card too many times. Before arrival, at check in and again at checkout. The hotel itself is very nice, staff is excellent but they need to get a grip on all the charges.