The Kent Hotel

Good location. Great receptionist Michelly. She made sure that our stay will be what we had paid for and she ordered us a taxi for the next morning and pre agreed the price of it to avoid unpleasant surprises. If I come back to this property, it will be only because of her.

The cold room, late check in and early check out.

Good location. Firm bathroom doors, which was the reason to book that hotel. Most of the same category hotels in the area are fitted with glass doors which are not family suitable.

Despite I had paid fully my reservation, including the resort fee, the employee at the reception charged me again for the rooms and the resort fee. I went to the reception straight away and explained to receptionist once again, that I'd already paid for everything, so she said that she would fix the issue. Unfortunately she just gave me back the rooms fee, but not the resort fee, so I had to go for third time to the reception, which wasn't what I wanted after more than 24 hour travel. Then, I had issue with my bank, as the receptionist first tried to explain, without making effort to check, that my bank had most probably cancelled the payment, and I had to contact the bank etc. So the whole check in experience took me about 2 hours and about 17 Euros in taxes for wrong payments. So when I finally when out, I was so upset and tired so I couldn't enjoy my night in Miami. The next day, the guy who checked us out, decided to charge me again the resort fee, and when I asked him why he did so, he said that he'd send me back the money and not to worry, but that transaction imposed additional bank tax to my account. Then, we asked the receptionist to call a yellow cab for us but he called some friend of his who charged us 10$ more than we were charged for the same route a day before. Also, it was freezing in the room, and coming from warm outside weather, that is not what you want. AC is fine, but not full blast cold.