The Shepley Hotel

great location, free business centre (desktops with internet, gym etc.) in a nearby partner hotel, poor but free breakfast, cheap and secure car park (we paid $16 which for south beach is fairly cheap)

staff could be nicer to the customers

The room was a lot larger than I thought it would be

I did not like the incompetence of the hotel staff. Billing before I got to the hotel was a nightmare(I was overcharged by $600 which took over a week to be resolved), checking into the hotel was a nightmare(the individual overseeing check-in overcharged my friends and I), there were dead roaches in the hallway..etc. etc.

Proximity to the beach

Rooms very jaded, quilt cover damage, looked very tired

Service

To noisy

When we came to the hotel our room was disgusting so we asked if we could switch rooms. We both looked at a suite and one other room and they were just as dirty, even the suite was very dirty and had a huge stain on the sofa. The hallways were full of dust and dirt. When we asked to cancel based on that the photos online did not give the right look of the room we had to pay for one night (and they never fully refunded the rest of the payment that they had taken of our credit card). The hotel staff was rude and did not even try to help us to make our stay in Miami a pleasent stay after having this disgusting experiance. I do not recommend anyone to stay at this hotel.