Domio Kaskades

Other than the location there is a lot left to be desired at this “hotel”.

This “hotel” is in serious disarray and needs major improvements to bring it back to a boutique hotel status. We arrived on Christmas Day 2019 and nothing during our holiday went right. Although there are a lot of cool modern tech features most of it is broken down. WiFi was spotty at best. We had to move rooms and because the a/c and blinds were not functional. Second room, we could not turn off the lights by the mini fridge, there were broken switches throughout the room, mini fridge didn’t work, and the place was not clean to an acceptable level. The jacuzzi outside is laughable as it’s is rusted and dirty. The rooftop pool area was dilapidated and unkept. The shower is transparent so if you’re staying with friends or a non-partner prepare to show your birthday suit. Even though they mention tv is available —it’s not cable, it’s a Roku system with random Roku apps. And while you’re at it bring an electrician, your cable login, WiFi, and maintenance and cleaning staff. The on-site staffing is thin at best and lucky if you can catch them during the day and they can assist. There’s no daily room cleaning you have to hunt down the staff for requests. They were not bilingual so we mainly had to call the 800 number for virtual staff to trouble shoot our problems from Missouri and New York. The security at this place is lax and we went out one day and found our tv on—even though it was off before we left—-little did we know the maintenance man paid us a visit. We would have appreciated communication, but alas he didn’t speak English. I gave it a 2 rating because they did offer a partial refund and did try to assist, too bad the staff has to work for a declining establishment. It’s more like an AirBnb motel rather than a hotel. Manage your expectations if you stay here, because the price isn’t worth it. Overall this place has gone down from the website pictures and I would not even recommend my dog to stay here for free.

Location, steam in the bathroom, heated toilet

There was a smell in the room, which remained during our stay. Bathroom was not 100% clean. Walls were thin, could hear neighbors conversation. We had a room on the ground floor perhaps the 2nd and the 3rd floors are better.

The staff is very friendly and helpful

This is not a hotel! The room was not cleaned at all during my stay. There is no food whatsoever. I could not even get water. The electrical installation is old and broken: some blinds don't come up while others cannot be closed. Turning off the lights at night is an ordeal. The AC is extremely noisy! It must have once been a boutique hotel which is now going in disrepair and nothing is working, including the key to my room! Very poor security at night!