Hotel España Ramblas

The hotel was pretty, the room, even though a terrace room was still cramped with just enough room to get around the bed but no real room for suitcases. The bed was comfortable and that's pretty much where the good ends. I have never written a bad review, but this place was beyond bad if you are looking for any kind of good customer service, and I mean just common courtesy would have been appreciated.

Our 5 night stay would have been fine, but the staff at this hotel was beyond aloof. There was only one front desk person I found to be friendly. I requested early check in, didn't happen, requested higher floor when booked back in Feb., received a room on the ground floor. I understand these are only requests, so completely forgivable, but I mentioned it was our 30 yr. anniversary when booking, and there was never a mention of Happy Anniversary or anything, the entire time. They couldn't be bothered to assist with a taxi except when we were leaving for the airport. The attendant at the front desk pointed to the small business area when I inquired about tickets to various activities, might as well included, "you're on your own". Offered absolutely no concierge type of service. My husband put an item in the safe to test it out for my jewelry and it was broken, so it took them 2 days to open it and retrieve the item, no apology, nothing and we had to continually follow up. The night staff didn't even look up when we'd come back in the evening, but thank goodness for someone opening the door for us, apparently that was what they thought was important. We returned to Barcelona after traveling to Greece and stayed at Ohla Barcelona hotel for one more night and were given the royal treatment compared to this place! Welcomed in a reception area, offered a drink of our choice, given drink and breakfast vouchers, upgraded to a suite and they brought us a bottle of champagne and lovely note for our anniversary!! More important than all these extras they gave us, the entire staff was delightful and friendly and engaged us in friendly conversation. The contrast was unbelievable!! Stay at Ohla, you won't regret it, and it is in the much safer Gothic area vs. La Rambla. I was so sad we didn't stay there the entire time we visited.