Hyperion Basel

The location is great with easy transportation options close by. The hotel is very lovely and the 30th floor executive area was awesome, with the exception of not being restocked the afternoon we arrived. It was better the next morning.

Our room on the 14th floor was at first observation, superb, with a lot of room and nice amenities. However, the furniture (bed, sofa bed, chairs) were extraordinarily hard and uncomfortable. We had just come off a Viking cruise with their tiny staterooms, so we wanted the two nights we stayed in Basel to be roomy. We were also leaving for the US after our stay and we did not get much sleep either night note due to the very hard bed. We tried to pull out the sofa bed and got it partway open, but it was stuck and wouldn't open fully. We could feel it's mattress, which felt softer, but couldn't actually try it for better comfort.

Nice design,interior. Good breakfast. Most of the stuff very friendly.

Two things: 1st issue: The room very small and with terrible view,next to you facing building that reminds prison,asked to change but regret. Second issue: During the breakfast the restaurant manager come to me with complaints why I took six eggs,claimed that I took all the eggs,he was keeping saying with unpleasant attitude it 3 times,around all the people,i feel embarrassed with the situation. ridicules situation,they are charging 31 dollars for the breakfast but un capably to cook more that six eggs, I will never come back,not recommended at all. I will be glad for compensation and management response. The stuff should be trained and be customer oriented.