Hotel Residenz Begaswinkel

very clean, super spacious room and bathroom. nicely decorated. quiet side street location.Excellent breakfast. location in that it is near the underground and buses and a few shops.

The hotel can do nothing about this, but the nearest underground is located in what was quite a "dodgy" street, with evidence of drugs, gangs and soliciting...we were always safe but we were a couple and just as a heads up for people to know. there is also another station nearby in a better street. It's really sad for the hotel because it's location is close to this street, but, it was not great!! Also, we had a problem one day with lack of hot water. The receptionist sorted it eventually and we can survive one evening without hot water, this is not a big deal. The less pleasant approach was from the staff the next day not offering any apology, but trying to blame us on not knowing which way to turn the tap....I am 50 and I think I know this by now!!! when in the service industry, I am sorry, but this approach is not professional. I also ran an apartment for 2 years and I learnt always to apologise, even if the guest had made a mistake. otherwise all was lovely!!

The hotel itself is beautiful, its pretty much a refurbished old mansion; i loved it.

The rooms were to cold