Shangri-La's Boracay Resort and Spa

Amazing staff, breakfast, pool, beach (snorkeling with giants clams). Piece of heaven..perfect place to relax.

The property, the location, staff and generally the Shangri-La experience on the whole was amazing. Right from the time we got down from our flight, we were escorted by a representative to our private transfer vehicle, and then to the ferry. The whole experience was phenomenal. I think Shangri-La is one of the best holiday resorts that me and my spouse have been to till date, and one of those which we are sure to return someday.

The room (216) that we were provided had issues with flush system in the toilet and the TV had flickering issues. Although both were sorted out, the TV issue returned and was horrible. The staff was courteous enough to shift us to another room (434) where we had an issue with the AC. Irrespective of how low we set the AC, it never really cooled the room down. The other major hindrance were the prices for the food and other souvenirs in general. They are extremely steep and all this after quite a premium stay was a bit too hard.

Everything. It’s the best beach resort I’ve been so far. The service, the villa, the two beaches (one of them private for the hotel), the pool area, the resort itself... spectacular. Special mention and compliments for our host, Julius. He made our stay delightful, we didn’t have to worry about anything because he was taking care of every single detail and request. Thank you so much!

The restaurants and food choices. Being ShangriLa and charging the prices they charge, the quality of the dishes and used ingredients should be much higher. A bit disappointing. Also, we had a unpleasant situation with the staff at one of the restaurants (Sirena). Nevertheless, the manager made everything possible to apologize and to recover.

i;ts really luxury resort and spa. I love the swimming pool and shangri-las private beach!! all staffs are very kind~~ I will be back with familly!!

it will be more great if the shuttle bus time added

1.They gave me a cell phone, and they assigned some one to serve me 24 hr. (1,000,000/10) 2. Staff are super duper friendly and professional (Julius).1000/10 3. When checked out , there was 3 or guys with native clothing also with their old instruments tool. They played music and dance for good bye (10/10) 4. Speed boat , from the hotel to the airport. I have been treated like a king. For your information, I got the tree Villa.

1. Not enough power outlets in the Villa. 2. TVs are small and old, also it not smart TV. Shangri-La must upgrade their TVs, old and most of the channels are blocked.