DoubleTree by Hilton Boston Downtown

Great restaurant recommendation from Ryan. Very helpful front desk dude. Bar staff could learn a thing or two from him.

Being gouged by Kayak/Cancelon when the hotel was showing as fully booked. Rooms became available the next day but it was too late...non-refundable charge. Paid $100+ more than what ended up being the price I could've paid just walking in off the street. Kayak pushed the buck to Cancelon who is impossible to get in touch with. Beware

Nice rooms, no free wifi

The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to.

When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.

I lked everything. Was greeted by very friendly Front Office staff on arrival. Was given lovely warm cookie which was a lovely touch. The doulbe room was huge as was the bed and en suite. Loved everything about the place and the people too.

There was nothing i did not like about this hotel

reception staff (the ones I interacted with most, as I didn't eat in the hotel) were excellent.

nothing really it was fine.

We loved being able to walk to theatres and restaurants. What's more, the T stop is right outside the door.

I liked it very much. Comfortable, very good location, clean.

An improvement of breakfast is necessary, concerning food variety.

The front desk employees were very friendly and helpful.

Handy location - walking distance for shopping, sightseeing, theatres. Au Bon Cafe opposite made great breakfast sandwiches!

Non-smoking hotel but our room had obviously previously had smokers in.

Our bed was extremely comfortable and we were in the back, so a very quiet room. We slept very well. I needed to use the business center and was grateful for the internet access and printer. We had a late snack at the bar -- it was very good. We had an excellent experience that exceeded our expectations.

The immediate location does not have charm / we couldn't find a close breakfast spot -- but being close to the Tis fabulous.