DoubleTree by Hilton Boston Downtown

Great restaurant recommendation from Ryan. Very helpful front desk dude. Bar staff could learn a thing or two from him.

Being gouged by Kayak/Cancelon when the hotel was showing as fully booked. Rooms became available the next day but it was too late...non-refundable charge. Paid $100+ more than what ended up being the price I could've paid just walking in off the street. Kayak pushed the buck to Cancelon who is impossible to get in touch with. Beware

Nice rooms, no free wifi

The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to.

When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.

The front desk staff was excellent

Considerably over-priced

The beds were conformable and a spacious room

No mirror in the actual room close to the beds. There was no mini fridge. And a pool in the hotel would have been good

very convenient location. Valet parking and doorman were great

In 2014 the lack of free WiFi is unconscionable. We had reserved a room with 2 double beds--for a Mom and teenage son--and they only had a king available and had to give us a handicapped room. The wheelchair accessible shower was less than ideal.