Britannia Bournemouth

Good location

Mouldy shower Dirty looking carpet Lamp didn’t work Noisy - could hear people talking next door and walking above

Nothing apart from the night staff who was friendly.

The room is very old and outdated, there was a lot of water dripping from the ceiling in the bathroom any I went into the bathroom, I literally got a drop of water either on my head or splashes on my clothes. It was horrible. The bed was very uncomfortable. The carpets looked 100yrs old.

The location and the property look.

I'm not happy with your company for the fact that for the first time my money (£26) was not refunded when circumstances beyond my control prevented me from attending the hotel on 24 Sept night. The response to my claim did not give good impression upon which future customer relationship could be based. I hope you will be able to reverse the case for a positive change of mind. Thank you!

Rooms were dated, dingy and needed a refresh.