Airport Hacienda Motel

Nothing

Everything needed too leave early but couldn’t get a refund when it was a big Family emergency and needed the money back...

As soon as I got there was asked to pay an extra $100 in case anything was to be damaged when I left (which i’ve never been asked for before through plenty of motels on booking.com) and the money would come back to my account in 7-10 business days?! Then proceeded up to my room which had cockroaches in the shower and bathroom. Decided that I didn’t need a shower and I’d ignore it... but then saw cockroaches on the carpet near the bed AND all over the bed head!! Unfortunately in the heat of the moment I didn’t get photos, just grabbed my stuff & walked downstairs to reception asking for a refund and I’ll find somewhere else to stay but the man was of no help and would not allow this. By then it was midnight as I had come from a flight and just wanted to get to bed for an early morning the next day. He gave me another room upstairs (which had no cockroaches that I could see) but was right next to a closed off bit they were renovating and ofcourse the noise for renovations started before even I had to get up to go. Didn’t get the breakfast that I paid for either and receptionist was no help. Overall terrible experience and would not recommend. I never leave bad reviews like this either but people need to know. Save your money and go somewhere else. There’s plenty of other options, don’t make the same mistake I did!

Run down. Damp and mild growing under air conditioning unit.

Not friendly or clean and the toilet ran all night

disaspointed about Staffs and You.Because we didn't know for the caution. We had to pay100$. And I find it very not cool. We know that just when we arrive. The staff says me that the caution was just freeze. And 1hour later I can see -100$ On my accou

Manager rude...requested milk for a cuppa ;told he would bring it to our room...waited 15 mins..returned to reception with a glass to fill...told 'We are very busy now.Could you wait 15 mins? No one else was at reception!!Tone and look inappropriate

Room (#14) for second night's stay was quite pleasant. Location is convenient for the airport. Staff were very helpful with dining suggestions and driving directions.

Road noise from Kingsford Smith Drive was a minor issue on first night (room #21). Balcony doors not very soundproof.

Staff was very friendly and helpful. It is clean with all required facilities, and close to the airport.

Helpful staff

friendlyness staff was positive

I was shocked by the sheer number of ants on and in my bed when I woke up. Although I did not bring any food in the hotel, my pillow, bed and bedsidtable where infested with insects. No elevator in the hotel and no staff to help you carry. If you are sleeping on teh second floor and not able to carry your own suitcase, you are in trouble. My creditcard was charged on booking although the hotelinfo suggested otherwise.

Free internet. LArge room

Room smelled badly. Bathroom poor.