Radisson Blu Hotel, Bristol

Will at reception/valet was very helpful Valentina at reception was very accommodating and helpful

View from room (511) was poor. Can’t change that though!

Bed was AMAZING!!! We both slept extremely well. Cleanliness was 5* and the shower was also great!! View was amazing... Didn't realise the windows weren't blacked out until we were walking back to the hotel at night... I 100% shared my birthday suit with Bristol!!

Asked to reserve the room and pay on arrival as this was an option through booking.com. This was a more expensive way of doing things but was the best option for us at the time of booking. I Received an email to say booking had been declined so I called reception directly. Spoke with a guy who advised me that I needed to use a different card to reserve room. I Then supplied alternate card details and asked 3 times to make sure that the cost was not to be taken off this card. He promised me 3 times that this would not happen.... This happened! On arrival I was told that the room had been paid for. After explaining the above to a lovely guy on reception, he refunded the amount and gave us a further discount. I do not like being "that guy" who complains but the mess up put charges onto my card. Very happy with the room and overall service of the hotel, especially how they dealt with the problem. Breakfast was not the best as alot of it was cold.