The Look Hotel Red Hook Ascend Hotel Collection

The cab service was the best part of this hotel.

The woman who staffed the desk was not friendly or hospitible nor did she provide an acceptable level of customer service. Hospitality is not her gift. The male staff was most pleasant and provided excellent customer service and hospitality. The cab drivers stationed at the hotel were wonderful, friendly, helpful and most accomodating. They really did help us with our difficult schedules.

The woman at the desk was not helpful and did not think to provide hospitality or welcome. She ignored people that came in the door. When I inadvertantly left my phone in the lobby and went down to retrieve it, rather than returning the phone in a friendly manner she curtly lectured me. As a paying guest of the hotel, I would expect at least a civil tone. As a paying guest of the hotel and as a person older than her I would have expected at least a civil tone, but the woman's tone and her demeanor was not civil. she acted like she was going to penalize me and keep my phone. I was offended.