Hotel Bourgoensch Hof

The view from the room was excellent, this was the best thing about the hotel, it's location.

The staff were not particularly friendly or professional. The manager was better but there was a general feeling that staff did not communicate to one another and of disorganisation. The room we stayed in did not resemble in any way the example pictures shown on the booking.com website; by comparison it was a much lower standard and definitely did not deserve the description 'recently renovated'. On complaining about this we were offered free drinks which we subsequently had to ask for on the last night which felt awkward. For what we paid the room was overpriced and misrepresented.

location

decor and breakfast

Its location in the centre of Bruges is ideal, and the building has a lot of character. The room was spacious and comfortable.

The style of decor in the room was bizarre, and needed up-dating.

The view from the room

A proper shower fitting would have been nice

It was clean and suited our short stay. It was a beautiful old building, full of character and in an ideal situation for visiting all the sights.

The room safe did not work but alternative arrangements were made and the bathroom door did not close properly.