serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
More healthy food options.
Ưu: "Fast boarding. Early arrival. Comfortable seat."
Khuyết điểm: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ưu: "Great seating"
Khuyết điểm: "Free internet in long flights"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Khuyết điểm: "Very tight space"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Ưu: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Khuyết điểm: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Ưu: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Khuyết điểm: "Way too cold"
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Excellent crew"
Khuyết điểm: "My seat was very hard"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Khuyết điểm: "Expected to have more indian movie choices."
Khuyết điểm: "Crew"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Ưu: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Khuyết điểm: "too long a flight 17 hours from SFO to Singapore"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Entertainment was awesome. Boarding was fast."
Khuyết điểm: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ưu: "Made Econ class feel like biz :)"
Ưu: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Khuyết điểm: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "everything great, every time again"
Ưu: "The crew were all very polite, well mannered, and helpful."
Khuyết điểm: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Ưu: "Everything else was good"
Khuyết điểm: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Ưu: "Customer service , crew was nice"
Khuyết điểm: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Ưu: "I loved the movie selection and the food options."
Khuyết điểm: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Ưu: "Friendly and professional crew"
Khuyết điểm: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Ưu: "It was ok flight. Normal economy class flight. Nothing much to talk about"
Khuyết điểm: "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
Khuyết điểm: "Just because I have bought my ticket on points I was not given a chauffeur driver."
Ưu: "Everything was good and easy"
Ưu: "crew was good but seat was too narrow, and there are too many little kids near us."
Khuyết điểm: "do limit the number of passengers with little children and don't put senior citizens near them."
Ưu: "Just such a smooth journey."
Ưu: "Great crew, good legroom and comfortable seat"
Khuyết điểm: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Khuyết điểm: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Ưu: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Khuyết điểm: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Ưu: "Good seats. Good space good crew."
Ưu: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Ưu: "On time boarding . Crew was helpful"
Khuyết điểm: "Food was not satisfactory"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "Food was not awful and most item not available in Fist Suites"
Ưu: "Seating space in the plane"
Khuyết điểm: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Khuyết điểm: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."
Khuyết điểm: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Ưu: "I slept well since I updated to business class."
Khuyết điểm: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
Ưu: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Khuyết điểm: "The fact that my next flight is going to be economy"
Ưu: "Typical standard up to expectations Emirates flight overall."
Khuyết điểm: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Khuyết điểm: "No food for vegetarian"
Ưu: "Food and crew were great"
Khuyết điểm: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Ưu: "Good inflight entertainment"
Khuyết điểm: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Ưu: "The service was wonderful"
Ưu: "Business class upgrade was available for this flight, and it was well worth it."
Khuyết điểm: "The food was mediocre, at best. Odd food combination choices. I don't expect gourmet on a flight, so don't try to pretend you're serving it."
Ưu: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Khuyết điểm: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Ưu: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Khuyết điểm: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Khuyết điểm: "Older version of the Boeing 777"
Ưu: "There was enough leg room, good entertainment and food."
Ưu: "Cleanliness, customer service, rapidness"
Khuyết điểm: "Entertainment was a little outdated"
Ưu: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Khuyết điểm: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Ưu: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Khuyết điểm: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Ưu: "the movies"
Khuyết điểm: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Ưu: "Service, comfort"
Khuyết điểm: "Too much costly for a Tuesday flight. But rest all good"
Ưu: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Khuyết điểm: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Ưu: "Had salmon which was amazing"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Khuyết điểm: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
Ưu: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Khuyết điểm: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Ưu: "Probably the loveliest airline in the sky today"
Ưu: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Khuyết điểm: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Ưu: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Ưu: "I liked the crew and the attitude of staff"
Khuyết điểm: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Khuyết điểm: "Last minute surprise with re-routing to Chicago. Few options provided on Changed booking."
I liked the food and services
Ưu: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Khuyết điểm: "Can't think of anything, everything was very good."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Service was okay."
Khuyết điểm: "Could have been more customer focused!"
Ưu: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Khuyết điểm: "Nothing. Keep up the good work"
Ưu: "No WiFi in most of the flight duration"
Khuyết điểm: "Qatar Airways are the best"
Ưu: "Crew was OK."
Khuyết điểm: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Ưu: "Excellent Service and most friendly staff"
Khuyết điểm: "Nothing was bad. But the food taste can be better"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "The facilitated transfer in Doha within twenty minutes"
Khuyết điểm: "The repetition of vegetarian food menu"
Ưu: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Ưu: "Nothing much except for Hamad Airport ."
Khuyết điểm: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Ưu: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Khuyết điểm: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Khuyết điểm: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The same as the flight from L.A to Doha, did not feel the time passing..."
Khuyết điểm: "I have nothing to complain about..."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Ưu: "food, crew ."
Khuyết điểm: "entertainment choices for Hollywood movies are limited."
Khuyết điểm: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Ưu: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Khuyết điểm: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Khuyết điểm: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Khuyết điểm: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Ưu: "Upgrade to business class was a nice gesture and the service was impeccable.."
Khuyết điểm: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Ưu: "They make you feel like a person"
Khuyết điểm: "Nothing"
Ưu: "All Qatar employees were friendly and helpful. A great flight!"
Ưu: "Helpful and frieendly"
Khuyết điểm: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Ưu: "Great service and food"
Khuyết điểm: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Khuyết điểm: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Ưu: "Departed n arrived on time"
Khuyết điểm: "Small old plane crow were tired I think"
Ưu: "Ground Crew was friendly and did adjust my seating."
Khuyết điểm: "Food quality was average. More choices needed."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Service was very good"
Ưu: "Like the friendly Crew ..."
Khuyết điểm: "Food"
Ưu: "Vegetarian food options"
Ưu: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Khuyết điểm: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Ưu: "Qatar airways 3 hrs short flight was spectacular at all levels"
Ưu: "The staff"
Khuyết điểm: "I thought the flight was fine :)"
Khuyết điểm: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Khuyết điểm: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Khuyết điểm: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Ưu: "All what you think :)"
Khuyết điểm: "The place's we are sitting can be better"
Ưu: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Khuyết điểm: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
Ưu: "Modern plane with wider than normal economy seats. Wide screens with a variety of new movies. Food was good. It’s still airplane food but it’s good. Easy process after all with booking m, checking in, onboarding etc"
Khuyết điểm: "Nothing"
Ưu: "The friendliness and the ease of flying alone."
Ưu: "Love the food, service and movies."
Ưu: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Ưu: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Ưu: "Boarding on time. Decent food. Relatively clean aircraft"
Khuyết điểm: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Ưu: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Ưu: "Crew was good"
Khuyết điểm: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Ưu: "Crew was friendly and helpful. Would choose Turkish Air again."
Khuyết điểm: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
Ưu: "we ware attisefy for are first time in bisness clas"
Khuyết điểm: "Food was below expectation No TV or entertainment"
Khuyết điểm: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Ưu: "The best was the Seat and Leg space."
Khuyết điểm: "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."
Ưu: "Pilot did a smooth landing both the long flights."
Ưu: "Free upgrades are great, unfortunately rare."
Ưu: "The food was excellent."
Khuyết điểm: "The middle seat was cramped."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Khuyết điểm: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Ưu: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Khuyết điểm: "Everything it was awful. Late"
Khuyết điểm: "Stop over in Istanbul, flight to US. Had to go again through security with not enough staff, stood around 40min in a messy line with no air-conditioning or water to go thorough security again. There were elderly people having to do the same. Later, after landing, there was no parking for the airplane, so after 10 hours flight we we're held for 25 minutes inside the airplane. New regulations will make me reconsider using Turkish airline for US bound flights, although it's a great company, unless they find a more comfortable and organized way to do the security check."
Ưu: "The crew member that was in my area was really nasty, all the other ones where great! They had to cover for her ... she did a very bad job ."
Khuyết điểm: "The pasta was hard , looked like cardboard. My daughters could not eat , they ordered that and by the time we had a chance to let them know it was not possible to eat , they run out of other option. The next meal was pasta again , no other option ... so they where not able to eat the whole 12 hours flight."
Ưu: "I was treated much like a first-class customer flying in coach. Food and beverage service as quite good. Turkish Airlines certainly beats any of the US airlines' on-board coach service by a long shot."
Khuyết điểm: "I didn't like having to check my laptop at the gate. I wished they would have told me advance, as I was planing a lot of work on plane, and could not."
Ưu: "Every thing was great needed ice water was all thanks"
Khuyết điểm: "Great thanks"
Khuyết điểm: "The veg food is quiet bland"
Ưu: "The Welcome from the crew member and Istanbul airport"
Khuyết điểm: "Food, Drinks and the service from Crew."
Ưu: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Khuyết điểm: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Khuyết điểm: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Ưu: "We got the two outside seats returning, and it made all the difference (we had the center row on our flight to Rome)."
Ưu: "Seats, much more spacious than most flights. Great service and attention to detail. Great selection of entertainment. Taking off and landing very smooth. Someone got sick and she was handled very well by the staff."
Khuyết điểm: "I hated my seat and was not given an opportunity to select one."
Ưu: "Food was very good"
Khuyết điểm: "the smell of the airplain was very bad"
Khuyết điểm: "they lost my luggage by my first stop"
Ưu: "Onboarding, crew attention, lounge access"
Khuyết điểm: "Food was even better in Turkish Airlines before."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The service was great and all staff were friendly."
Ưu: "Everything on the plane was great."
Khuyết điểm: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Khuyết điểm: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"
Ưu: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Khuyết điểm: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Ưu: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Khuyết điểm: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
Ưu: "very nice flight."
Khuyết điểm: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Ưu: "The flight was good. The boarding was appalling."
Khuyết điểm: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Ưu: "Boarding was on time and departure as well."
Khuyết điểm: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."
Ưu: "Food and in flight service"
Khuyết điểm: "Flight boarded late, boarding process was chaos, and we took off two hours late. This in turn made us miss our connecting flight. We had to spend the night in Istanbul, forfeiting our luxury hotel in Venice. They wouldn't let us get our bags in Istanbul so we were unable to get toiletries or change of clothes. I will be seeking reimbursement for Venice hotel, Istanbul recruited visas, and travel inconvenience."
Ưu: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Khuyết điểm: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Khuyết điểm: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ưu: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Khuyết điểm: "Nothing"
Ưu: "Information sharing by pilots and crew. Economy class leg room is good."
Khuyết điểm: "All good up to the level"
Ưu: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Ưu: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Khuyết điểm: "Nothing"
Ưu: "Flight was on time."
Khuyết điểm: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Ưu: "Flight arrived on time"
Khuyết điểm: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Ưu: "Food was great, enjoyed watching videos, staff very profession and friendly."
Khuyết điểm: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Ưu: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Khuyết điểm: "Not being to help on the ground in Copenhagen with delta issues"
Ưu: "Crew was nice and pleasant"
Khuyết điểm: "Flight very late"
Ưu: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Khuyết điểm: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Ưu: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Khuyết điểm: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Ưu: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Khuyết điểm: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Ưu: "Overall KLM experience is good"
Khuyết điểm: "Food quality was mediocre for a business class flight."
Ưu: "My seat at the window was great and the staff really friendly and courteous!"
Khuyết điểm: "Lost all our bags so couldn’t ski"
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "The service"
Khuyết điểm: "The food."
Ưu: "They considered my reguest of vegiterian food."
Khuyết điểm: "I have no complaints."
Ưu: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Very friendly and helpful crew."
Ưu: "The boarding was easy and you didn't have to wait inline for that long"
Khuyết điểm: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Ưu: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Khuyết điểm: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Khuyết điểm: "Great"
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Khuyết điểm: "The streaming service didn’t work"
Ưu: "Friendly staff"
Khuyết điểm: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Khuyết điểm: "Please Endeavour to put the expiration date on the food served in the flight."
Ưu: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Ưu: "The staff was extremely pleasant. Food was good!"
Khuyết điểm: "Have no complaints"
Khuyết điểm: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Ưu: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Khuyết điểm: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ưu: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Khuyết điểm: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Khuyết điểm: "magazines very dog eared and some badly torn"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "I was upgraded to Buisness so, no complaints"
Khuyết điểm: "No Marlboro light cigarettes on the duty free shopping cart"
Khuyết điểm: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Ưu: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Ưu: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Khuyết điểm: "No complaints."
Ưu: "Was able to check in online, very convenient and easy to access site."
Khuyết điểm: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Khuyết điểm: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Ưu: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Khuyết điểm: "Nothing"