Rocco Forte Hotel Amigo

Lovely property, great location.

The service was nowhere near the 5 star level, especially the service at breakfast which was the most chaotic display of untrained staff flapping about that I have ever witnessed. The bar in the evening was not much better. The concierge knew what he was doing. The doormen were friendly. The frontdesk was efficient if a bit perfunctory and housekeeping were good. In summary this hotel falls down massively on the service of the food and beverage department. Surprising given the long established reputation of Rocco Forte but can be sorted out with the right training of the staff. The fault does not lie with the staff but with the apparent lack of training.