Faena Hotel Buenos Aires

Front Desk, Room Service and Cleaning Staff are very courteous. Food and drinks are great.

Unprepared staff (bar, pool and restaurant). Extra charges on credit card. Blackout curtains do not work and burnt light bulb inside the room. Piano bar with a piano (keylid open), but, according to the staff, guests “can’t touch it”. The problem is not what you say, but how you say it. Restaurants and bars are opened to public, regardless of the hotel is fully booked. So, guess what happens... Variety of a la carte eggs served on breakfast, but no one cared to mention until our last day. Fun Fact: scrambled eggs with tomato and cheese comes with one full unit of a cherry tomato. If you’re planning to attend brunch at El Mercado, their restaurant, make sure you get there +45min before closing time because they won’t replace even the empanadas, maybe the simplest, easiest, fastest item to do so. New Year’s Eve Party was, without a doubt, the highlight: food is completely gone by 11PM... Staff started cleaning it all up, desperately, when there were still people serving themselves. Just like breakfast, there’s nothing indicating what you’re eating - you’ll just have to guess. For $550, not worth it, definitely.