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Be careful where you park
When I arrived at 12, my room was not going to be ready until 2. The staff did not offer to help me with luggage, and did not tell me there was protected parking under the hotel. I had a very large bag, and because there is no elevator I opted to leave it in my car... BAD idea. The first night my back window was smashed in and my whole bag was stolen. I feel if the staff had been more helpful, my car and luggage would have been secure.
Hairs in the bed. Torn curtains. Had to pay more for parking than mentioned in your website.
The location of the hotel is amazing - we felt safe and happy to go out in the local area at night to the nearby bars and restaurants. The staff were very friendly and helpful and we liked that free tea and coffee was provided all day long, even though there was no kettle in the room. Rooms were very basic, but the value for money was fantastic so no complaints there! We only used the swimming pool once - it's small and freezing but nice for relaxing on a sunny day.
Not really the fault of the hotel but other guests tended to be very noisy - we were woken up most nights at midnight-ish by people coming home and again between 6 - 7am when people got up...I think the walls are pretty thin! The internet was very expensive - far cheaper to head onto Kloof Street to the internet cafe.
Value for money
I was very surprised. For the price we paid I thought we would get a lot less, but this was great!
The location and breakfast were good for the price.
The room was very simple and very noisy. We must have had the worst room in the place as our window opened onto the AC units for several rooms and just walls on all sides. We were also right at the start of the corridor and could hear every word as people streamed in throughout the night. If I ever return to Cape Town, I will look for somewhere else to stay, although it worked out fine for this trip.
Difficult to wash hands in the basin.
Lack of communication. For example, if something is not right in the room/ licking. the staff should ensure that they inform the client even before the fault is discovered by the client.
The room had no tea and coffee making facilities. The Chef was very rude and not prepared to make a sandwich at 9.15pm because dinner was over. The room was very noisy.The intern manager a very nice dutch guy went to make a cheese sandwich for my daughter and husband,he at least knew what good service was all about.Value for a family room , far too expensive.
Good service and very nice staff
Most of the staff were very friendly and helpful and its proximity to the city centre and areas we were visiting was excellent.
Any problems we had with the room were not fixed ie. none of the sockets worked, we said it to a few of the staff and they did not try to fix it therfore we could not use our camera or phone chargers or other electrical items.
Tọa lạc ở Trung tâm Cape Town,Cape Town, Lady Hamilton Hotel chỉ cách Long Street và Trung tâm Hội nghị Quốc tế Cape Town 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô. Khu vực phục vụ hội thảo, sự kiện tại khách sạn này bao gồm trung tâm hội nghị và phòng họp. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí, bên cạnh đó cũng có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
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