Holiday Inn Cardiff - North M4, Jct.32

Birthday gateau left in room was a lovely surprise Room had very large comfy bed and tea facilities adequate.

Spa facilities very poor! Couldn't even use for ages due to large group of rowdy kids filming in the pool! Spa was freezing with hardly any bubbles! Little flies all over femal changing rooms. Tea and coffee on display, started to get one assuming we were allowed and had very grumpy man saying we couldn't! How do we know that?!! You could have been polite! Restaurant unattractive so we are at the Village hotel instead!! Breakfast awful, salt in everything!! No one ate it!

The location was good and easy to get to. The staff friendly. They were the only good points

Poor facilities. Got given a twin room which is not what we asked for. The toilet was making gargling noises all night. The walls were paper thin so we heard a lot of noises from the rooms next to us. Value for money was atrocious! £107 we paid for a very poor room and hotel. Also breakfast was not included, they wanted another £14.50 each!! Absolute joke.

Breakfast was fine (but where were the hot drinks..?)

Very hard to find at Motorway junction. I arrived at midnight and the receptionist claimed that there was no booking for me. I had to dig out a computer and show the booking, including an email to me with my full name from the hotel. No apology from the receptionist for the unpleasantness caused. On reaching the room the sofa bed was made up and the duvet pulled back as though someone had slept there. The note pad next to the phone had been written on.