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Several things didn’t work
Staff were helpful and friendly
Sauna out of order, jacuzzi not working, air con in room not working, reservations system not working. Sits next to a really tricky / weird motorway junction!
Size of the room
Location to where I was working
On arrival I was greeted by a young dark haired man wearing glasses, who was polite and welcoming. I was feeling unwell and he was unable to advise much as to medical facilities. He offered me the option of paying to upgrade to a full English breakfast for £4.95, which I accepted and paid in cash. I assured him I could manage my bags as he appeared to be alone and went up to the room on the first floor (the lift was out of order). When I reached the room I could not get the door to open with the pass key. After numerous attempts I returned with all my bags to the reception and asked if there was a technique to opening the door. The young man accompanied me back to the room - with me still carrying all the bags - where he opened the door by leaving the key pass in the door whilst opening it. I have never come across a key pass which requires that. I then spent the majority of the evening in a&e getting the medical assistance I needed. On the following morning I went for breakfast and waited for some considerable time for someone to take my order for the full breakfast. Eventually I approached the waiter and asked if my order was going to be taken, upon which I was told I was only registered for the Continental breakfast. I explained that I had paid for the upgrade but that I now did not have time for the food. I went and explained the situation at reception and the young lady there said a refund would be forthcoming. I returned to my room, collected my things and returned to reception which was then unattended. Having no more time available I left with no refund.
Convenient for travelling into the City Centre, bus-stop 100 yards from the hotel. Large free carpark. Comfortable large room with flatscreen tv. Very good continental breakfast. Friendly and helpful staff.
The lift was 'out of order' therefore we had to carry our cases upstairs. The fan in the bathroom was very noisy.
Proximity to Cardiff. The room was well appointed. The staff were welcoming, polite and helpful.
Lift out of order. Restaurant offered a limited choice for the evening meal.
The room was warm with a friendly service and a good breakfast
The room and facilities were a little worn and could do with being freshened up. Our room had a shower which didn't work. In it's current stay i don't think it is value for money
I have stayed twice recently, before the cold weather set in, and I have been really cold.
The room was comfortable; roomy; clean; good value for money; and close enough for taxi/bus journeys into the city.
Hotel bedrooms in general never have sufficient pillows available for our liking! But that of course is down to personal taste! The Credit/debit card processing on arrival is a bit confusing if not explained properly to customers.
Staff were very friendly and helpful. Room was clean and well provided with facilities such as a drawer with hot drink making equipment and provisions.
good parking. short distance in to city centre and motorway.
no seating area outside for bar.
Clean, quiet hotel that seemed to cater for business functions
buffet breakfast was well below par
One young girl expected to serve at the bar and in the resturaunt at the same time, clearly overworked and struggling to keep up. Food poor but as it was so late I had little option but to eat it. Checkout was poor with a credit card surcharge? How do people normally settle their bills?
Holiday Inn Cardiff - North M4 ở Cardiff, ở vùng ngoại ô cách Đại học Cardiff và Castell Coch (Lâu đài Đỏ) 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô, quầy tiếp tân phục vụ 24 giờ/ngày và dịch vụ trông giữ/bảo quản hành lý. Khách sạn này có 5 phòng họp để phục vụ các chương trình hội thảo, sự kiện. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
dựa trên 965 đánh giá
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