Holiday Inn Cardiff - North M4

Location to where I was working

On arrival I was greeted by a young dark haired man wearing glasses, who was polite and welcoming. I was feeling unwell and he was unable to advise much as to medical facilities. He offered me the option of paying to upgrade to a full English breakfast for £4.95, which I accepted and paid in cash. I assured him I could manage my bags as he appeared to be alone and went up to the room on the first floor (the lift was out of order). When I reached the room I could not get the door to open with the pass key. After numerous attempts I returned with all my bags to the reception and asked if there was a technique to opening the door. The young man accompanied me back to the room - with me still carrying all the bags - where he opened the door by leaving the key pass in the door whilst opening it. I have never come across a key pass which requires that. I then spent the majority of the evening in a&e getting the medical assistance I needed. On the following morning I went for breakfast and waited for some considerable time for someone to take my order for the full breakfast. Eventually I approached the waiter and asked if my order was going to be taken, upon which I was told I was only registered for the Continental breakfast. I explained that I had paid for the upgrade but that I now did not have time for the food. I went and explained the situation at reception and the young lady there said a refund would be forthcoming. I returned to my room, collected my things and returned to reception which was then unattended. Having no more time available I left with no refund.

Proximity to Cardiff. The room was well appointed. The staff were welcoming, polite and helpful.

Lift out of order. Restaurant offered a limited choice for the evening meal.