Spa Resort Sanssouci

Delicious food; bus ticket included in reservation price; quiet location; great view; wide variety of medical/spa procedures; city center and spring is within walking distance

Bed is really uncomfortable, hard mattress, titling, you can easily fall while sleeping; rooms need renovation; The staff from reception was unprofessional (a trainee checked us in). We booked rooms with a specific medical programs and a full board. We arrived an hour earlier than the check-in time, however, they check us in and the trainee informed us that day the first meal will be the dinner (although lunch starts at 12:30 up to 15:30) and in the last day of stay, we will have breakfast and lunch (although lunch starts after check-out time, weird). So we had to ask if we could have lunch in our first day of stay, considering the check-out time. Second issue: our program included daily energy drink and herbal tea (for which we paid for but never received). The staff from reception (trainee and so on) first told me that the program we bought doesn’t include daily energy drink and herbal tea, after I showed her the information from my reservation and their official website, she told me I should have asked the staff from restaurant (weird, considering that I should receive all the information at reception at check-in, not to wandering around the hotel); subsequently, she told me that the nurse is to be blamed, because it was her responsibility to inform me (by the way, nurse discovered that the reception staff mixed our individual programs, so again unprofessionalism). So, this was unpleasant. On more issue: although booking.com indicates that parking is possible on site, but reservation is needed, things are a little different; the hotel staff will not make any reservation because the number is limited. Therefore, the information on booking.com should be updated to: parking is possible on site, reservation is not possible.

The staff were great and as helpful as possible. The English wasn’t that great but I find that to be expected. The room was very clean bathroom was exceptional as well. All the facilities/ houses are connected under ground so that was neat. No need to go out in the cold. Loved that this place felt as though we were set back in time a few decades. The vibes were very calming.

Housekeeping knocked and then immediately opened the door without an chance to respond. . I found this odd and a bit uncomfortable. We didn’t think to lock the chain because we were not staying long but did so when we got back and again house keeping did the same thing in the am.