The Ballantyne, a Luxury Collection Hotel, Charlotte

The beds were comfortable haven’t slept so good. The housekeeping staff is most excellent and bar & wait staff, valet and front staff could not be improved on!

Beautiful clean room. Beautiful hotel! Staff was awesome!

Nothing

The staff were very pleasant and welcoming. The building is beautiful with a stucco exterior and grand accompaniments. The interior is fresh and welcoming throughout. The landscaping is second to none and has mature plants and trees. The property felt like a resort with all of the amenities and friendly staff. The Gallery restaurant was excellent and had beautiful views overlooking the golf course. The spa offers all of the services you expect along with the quiet comfort of its amenities. The way the staff treated us felt like anything was possible. I don’t remember anyone saying no to any of our requests, which really sets this property apart from other top tier hotels.

The doors could use dampeners when the maids need to go in and out of the rooms. While in the room, one of the maids was working in the room next to us and would go in and out of the room as expected. However, the door would slam each time it opened or closed, which was often since it was being cleaned. Unfortunately, I was sleeping at the time taking an afternoon nap and was awoken by the slamming. Some type of dampener on the door could be useful.

The entire trip was bursting with luxury. I especially enjoyed my time at the spa. I will be returning

Great service.

No coffee machine in the room.