Makkachiva

front counter and restaurant staffs were very friendly and helpful.

My family and I stayed in this hotel for 5 nights, I’d like to share a safety concern that is very disappointing and ruined our trip. The safety of the shower area was very poor, the floors did not have slip-resistant bathmats or a slip-resistant surface, and it was not equipped with any safety bars. This is a 4-star hotel, basic expectations are that the place is safe and family friendly. Unfortunately, my elderly mother slipped and fell in shower on our third night. We called the front desk and the lady knew so little English that she wasn’t able to assist us and we were forced to wait until next day morning to let another hotel staff member know what happened. She tried to offer some room services for breakfast and lunch, and placed a slip-resistant pad in the shower. However, my mom was already badly injured with head, arm, neck, lower back and legs bruises. She was in so much pain from the fall and in traumatic shock. To help her with the pain, we asked for the hotel to provide a spa treatment to help loosen and relax her tension and muscles. The staff then asked us to pay 50%. We are back home now, my mother was taken to a hospital and luckily she did not have nighties that were very serious or any broken bones but of course we were very inconvenienced, she has suffered emotional and physical pain and suffering and it is disappointing that hotel management has not contacted us.