Hilton Garden Inn Chicago Downtown/Magnificent Mile

Requested for a late check in due to our flight and they automatically had a late checkout for us

The cost was a little pricey

The hotel was in a great location, it was close to a variety of restaurants and activities. Also there is access to the red line subway directly in front of the Hotel. It was a clean and stocked with complementary coffee! We also had great help from Reggie with our luggage. He was friendly and made everyone laugh. Alma at the check in desk was also very helpful.

Overall everything was great except for our first encounter with a lady at check-in. We were trying to describe an issue we were having about our luggage. Our flight lost three of our bags and would be delivering it to the hotel. We were brushed off and felt as if our issue wasn't important enough to be listened to. Alma was able to step in and help.

There was a few hairs under pillow and in the bathroom upon arrival .

Perfect Location

The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.