Raffaello Hotel

For the price, you could get more at a nice chain hotel.

All of the rooms are suites. There is a bar on property. Location is really convenient.

No early check in. Rooms are dated (especially bathrooms) and need updating. No coffee or breakfast options unless you want to buy something from the donut shop the lease lobby space to.

Terrible customer service

Can't say a thing.

I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.

Reservation was cancelled 2 days prior to my trip

This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.

Great location, but not a 4 star hotel in my opini

Great location with a nice hotel design. The drum bar and the bakery were nice perks.

Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.

Convenience of location, quietness of location, beds, comforters and pillows quite comfortable, staff quick to respond

Bathroom: design flaw allows shower water to immediately drain onto floor, which has no drain; sink counter won't hold soap; inadequate # towel racks.