Holiday Inn Colorado Springs Airport

The room

Hot tub not working, and I was told it was. Then I found out that it hadn't worked all week! Very upset!

Clean, plenty of room, corner sofa and side table to eat on, comfortable bed, ability to order room service from the restaurant, breakfast included, coffee maker with decent coffee, microwave and fridge, plenty of hot water for the shower, the toiletries smelled nice.

The shower sprayer did not work properly - half of the water was still coming out of the spout instead of the shower head, and a detachable shower head would have been nice. The television is too small. The room phone was old and had frayed cords in connection ports and suddenly stopped working...but then come to find out one of the line buttons had accidentally been pushed but there were no instructions given nor near the phone regarding which line it was to be on. The internet connection and cell signal was spotty and not working properly so I called the front desk to inquire and complain and was told that if I was not comfortable enough they could cancel my reservation for the night and I could just leave - rude unacceptable customer service! Up until my final day and night there (booked a 3 night stay), I would have recommended that hotel, but I will not recommend it after the total experience and will never stay there again.