Hotel South Beach Resort

Air-Con broken. Blood stained sheets. Pool unavailable Wifi rationed.

Manager paid for our taxi to airport to try to make ammends for the broken air-con in room, said the normal rate is $50, when we knew the local rate is $25-30 for that journey.

Thought we would treat ourselves on last night of holiday and have a nice swimming pool to use on our last morning.. Hotel is located miles away and not in the location my maps.me app said it was- 8km more southerly than expected- got lost on a dirt track for 1 hour looking for it. Arrived exhausted- proceeded to room- air conditioning stuck on 29degreee setting- warming up the room as we tried to sleep- result, we felt awful in the morning without a good nights rest. Swimming pool was out of order-staff had put chemicals into it the night before even though they knew we were coming. No kettle in room. No lifts to third floor- bags had to be dragged upstairs. Only one or two other rooms in this hotel were occupied during our stay- and they couldnt have checked that the air-con was working in our room. Loads of staff walking around /watching loud soap operas on TV in breakfast area & looking for ways to earn tips from us- but still all these problems. Wifi rationed to 1mb with a note informing us that this 1mb is worth $5, had to repeatedly ask for more codes to get basic emails. $50 fare to airport when we knew it was only $30 Blood stains on bed sheets.