Clifden House By The Key Collection

Worst nights sleep ever. Room was right below reception and we heard every movement from above. Floor creaked all night and could hear muffled conversations. Went to complain to reception who then told me they were fully booked but their were rooms available online to book still. Was then told to complain to the reception manager who would be in the following morning. Went to speak to the manager on check out when I was told the manager was on holiday and would not be in. Nothing could be done to make up for the horrible nights sleep (I had recorded the noise and bangs experienced) and that I was to email the manager regarding my complaint who will get back to me after his holiday. Absolutely ridiculous, night staff didn’t seem to care and joked if he should kick out other customers just for me to move rooms and said he could not offer any discount (3even with video proof) . Very unprofessional team.

Noise.