The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Ưu: "Awesome crew"
Khuyết điểm: "Old seating"
Ưu: "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
Khuyết điểm: "Nothing really"
Khuyết điểm: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Ưu: "Food is bland, boring. Entertainment contents are limited and old movies"
Khuyết điểm: "As mentioned above, more new selections of movies. Better taste and quality of food, please."
Ưu: "The crew was great. I experienced great hospitality."
Khuyết điểm: "The quality of meal."
Ưu: "Excellent service from the cabin crew."
Khuyết điểm: "The Japanese (Washoku) breakfast was not as good as I expected."
Ưu: "Seat not comfortable crew was amazing"
Khuyết điểm: "Comfort in seat"
Khuyết điểm: "Great"
Ưu: "Crew was very friendly and the service was reasonably good."
Khuyết điểm: "Seats were not very comfortable."
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Khuyết điểm: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "Crew - excellent service orientation"
Khuyết điểm: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Khuyết điểm: "Flying with ANA is awesome, the stewardesses are very nice!"
Ưu: "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Khuyết điểm: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Khuyết điểm: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Ưu: "Staff and crew were great. Very accommodating."
Khuyết điểm: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "Everything was as I paid for. All the planes left on time. No issues."
Khuyết điểm: "What can you expect in economy?"
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ưu: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Khuyết điểm: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Khuyết điểm: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Khuyết điểm: "Everything"
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ưu: "Good food and cabin service. Accommodating in connecting flight arrangements."
Khuyết điểm: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Ưu: "Service and food"
Khuyết điểm: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Ưu: "Crew and service awesome"
Khuyết điểm: "Not enogh choices for entertainment"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Ana is the best"
Khuyết điểm: "Nothing"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "All good"
Khuyết điểm: "nothing"
Khuyết điểm: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ưu: "ANA flight rarely have big problem, I just let myself relaxed."
Khuyết điểm: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ưu: "The food"
Khuyết điểm: "All old movies in English"
Ưu: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "crews have good attitude"
Khuyết điểm: "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
As my other review indicated compared to 2019 when the airlines was terrific and paid a lot of attention to making the flight as comfortable as realistically possible to 2022 where it is no different from any other airlines. Quite a disappointment and let down. The COVID related requirements that the flight indicated were in direct contra indication to those required by the aviation authorities of the origin and destination countries. Flight crew was eh, food was food without much taste or flavor.
Food quality was very poor.
I already. Have given detail previously I donot wher this mishap happened
The food was bad. Cold rice and dal and poor quality. I paid extra for sitting, but did not receive the service. It was 15.5 hours flight. When I ask for water, the air hostess answer was to wait. I had to get out to ask for water. They should be providing water or juice all the time. Hydration is important for everyone. The flight from Miami to Doha was good. Food should always include fruits and vegetables.
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
Khuyết điểm: "Food variety"
Khuyết điểm: "My baggage got missing"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "The crew was amazing and seat very comfortable."
Khuyết điểm: "If I did not have to spent night in Doha waiting for connecting flight."
Ưu: "Food was ok"
Khuyết điểm: "There should be someone to guide for connecting flights"
Ưu: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Khuyết điểm: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Ưu: "Leg room and cleanlness. Polite crew members"
Khuyết điểm: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Ưu: "The Service is always great, entertainment system is great and the food is even good."
Khuyết điểm: "I liked everything!"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Khuyết điểm: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Khuyết điểm: "Nothing"
Ưu: "The seats have great leg room and recline nicely"
Khuyết điểm: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Khuyết điểm: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Ưu: "Had always liked the airline and on board crew members"
Khuyết điểm: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Crew, service, price"
Khuyết điểm: "Seats are small"
Ưu: "All the crew"
Khuyết điểm: "The airline services"
Ưu: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "One restroom was out of service"
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Ưu: "The flight went well, from boarding to landing."
Khuyết điểm: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Khuyết điểm: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Ưu: "All of it was great!"
Ưu: "Overall nice"
Khuyết điểm: "Same as above"
Khuyết điểm: "Seats are too small"
Ưu: "Not much except the on board crew are nice."
Khuyết điểm: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Ưu: "Crew was very accommodating."
Khuyết điểm: "Nothing to report."
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "Crew attention and care"
Khuyết điểm: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Ưu: "Crew was great. Very helpful and caring"
Khuyết điểm: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Ưu: "Flight was great, best over seas flight I've ever had!"
Khuyết điểm: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Khuyết điểm: "Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker."
Khuyết điểm: "delayed flight"
Khuyết điểm: "No lie flat seats."
Khuyết điểm: "Price"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Khuyết điểm: "Was told to move seat up and down repeatedly"
Ưu: "Check was extremely slow & delayed"
Khuyết điểm: "Great experience"
Entertainment can be improved.
All was fine, good service, friendly atmosphere, feeling safe all the way, l will recommend it to anyone.
Khuyết điểm: "Providing hotel for connecting flights"
Ưu: "Lights on ceiling, good movie selection, meals"
Khuyết điểm: "Needed a lot more water service to stay hydrated"
Khuyết điểm: "Nothing"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "flight was very empty, so crew very accommodating. boarding simple with so few"
Ưu: "The crew were nice and boarding was smooth"
Khuyết điểm: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Khuyết điểm: "Evrything was fantastic"
Ưu: "Best economy airline experience I’ve had in years"
Khuyết điểm: "If they could have offered neck rubs (jokingly)"
Ưu: "The crew was Amazing and The seats where comfortable."
Khuyết điểm: "Flying for the first time I think everything was excellent."
Ưu: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Ưu: "Legroom and seats Entertainment"
Khuyết điểm: "Slow service Sparing on refreshments"
Ưu: "Everything was great"
Khuyết điểm: "Emirates service has fallen over the last several years"
Khuyết điểm: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Khuyết điểm: "Too many unruly children"
Ưu: "Food, Service, entertainment"
Ưu: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Khuyết điểm: "Cannot think of anything I dint like"
Ưu: "The food and the ICE video center"
Khuyết điểm: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Ưu: "We got upgraded to business class--best experience of my life!!!"
Khuyết điểm: "No one single thing was wrong"
Ưu: "The relaxed environment and the crew are amazing"
Khuyết điểm: "Some snacks between the food service"
Ưu: "Service and food"
Khuyết điểm: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Khuyết điểm: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Ưu: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Khuyết điểm: "All Good"
Ưu: "The staff was excellent"
Khuyết điểm: "The wet bun for a snack was terrible."
Ưu: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
Ưu: "Typical standard up to expectations Emirates flight overall."
Khuyết điểm: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Ưu: "Flight was quite empty and boarding was swift and easy."
Khuyết điểm: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Ưu: "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
Khuyết điểm: "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
Khuyết điểm: "Movie selection terrible."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Pretty mjuch ebverything except.."
Khuyết điểm: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."
Ưu: "The cabin attendant was friendly and kindly moved me to an empty 3-seat first row. I was able to stretch my legs and sleep better during an overnight flight."
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Ưu: "The food was great"
Khuyết điểm: "The fleight was great too"
Ưu: "Really comfortable, good service."
Ưu: "Service, comfort, food, wine, all outstanding."
Ưu: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Khuyết điểm: "Boarding was a bit late and could have been organised better."
Ưu: "Service was phenomenal as well as quality of food and entertainment."
Khuyết điểm: "I can not say anything was wrong at all."
Khuyết điểm: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Ưu: "Overall experience was good"
Khuyết điểm: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Khuyết điểm: "My car was left in Dubai , & I am not sure when I will get it."
Ưu: "The staff was nice, pleasant and attentive!"
Khuyết điểm: "Loved everything!"
Airplanes was very cold foot rest was in the way
Crew members were not helpful and seemed to hate their lives. Pilot was one of the worst I've seen in my life. I'll fly with another airline next time.
Khuyết điểm: "Thanks"
Ưu: "I only like the hand sanitizer and a mask that gave us"
Khuyết điểm: "The food they service was bad"
Ưu: "Everything was excelent"
Khuyết điểm: "Nothing"
Khuyết điểm: "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "Food"
Ưu: "Excellent entertainment choices Good, not excellent, food Comfortable seats"
Khuyết điểm: "I think cleanliness is an issue both in the cabin and the lavatories"
Ưu: "The plane was too hot"
Khuyết điểm: "Plane too hot"
Ưu: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Ưu: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Khuyết điểm: "No negative points to make."
Khuyết điểm: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Ưu: "Overall experience was good."
Khuyết điểm: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."
Khuyết điểm: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Ưu: "Good movie selection and food, crew were very friendly."
Khuyết điểm: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Ưu: "Turkish is always consistently excellent"
Khuyết điểm: "I liked everything. They are very accomodating towards passengers with special needs."
Ưu: "Crew was great. Good selection of movies too."
Khuyết điểm: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Ưu: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Khuyết điểm: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Ưu: "Boarding process started early and was efficient. Short flight so not much to say."
Khuyết điểm: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Khuyết điểm: "seats a bit tight"
Ưu: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Khuyết điểm: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Ưu: "Everything, Good service, timely and on pojnt"
Khuyết điểm: "There was a slight delay on landing"
Khuyết điểm: "my seat was uncomfortable"
Ưu: "Friendly accommodating staff, good food, quality entertainment"
Ưu: "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
Ưu: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Ưu: "food is always good..crew too"
Khuyết điểm: "why more spece in short hail flights then long haul??"
Ưu: "Food is better than most and the personal touch screen entertainment center is top notch"
Khuyết điểm: "When the person in front of you lounges back it's near impossible to eat your food or see the screen comfortably"
Ưu: "The Transfer desk granted our request to switch our flight from Istanbul to Chicago to Istanbul to Los Angeles. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay. By allowing us to go directly to LAX we got home a day earlier and didn't have the hassle of going through customs, checking in & out of a hotel and going through another set of security checks with all our bags. Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Khuyết điểm: "Even though they had at least an hour to transfer the bags from the Chicago flight and put it on the LAX flight, the bags didn't make it and they didn't find them for about 24 hours but did deliver them to our home at 1:45 AM (@37 hours after arriving)"
Ưu: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Khuyết điểm: "That the plane was not full and we could had better seats if we were made aware of that fact."
Ưu: "Over all Turkish airlines is a class airlines"
Khuyết điểm: "can't think of anything I didn't like about my flight"
Ưu: "Everything was great! Flight iand boarding was on time and the service provided by crew was simply the best. I enjoyed the entire flight."
Ưu: "Good overall service"
Khuyết điểm: "The staff could've been more patient"
Ưu: "Service was great food and drink"
Khuyết điểm: "The air conditioner was not on, it was too hot in the plane."
Ưu: "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"
Ưu: "A lot of media content"
Khuyết điểm: "driving to the plain by bus"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "It got me to the next airport alive"
Khuyết điểm: "There was not much to watch on tv and not enough alcohol"
Ưu: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Khuyết điểm: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Ưu: "Despite all other issues I got to Vienna on time."
Khuyết điểm: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Ưu: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "On time"
Khuyết điểm: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Ưu: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."
Ưu: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Khuyết điểm: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Crew was rude. The seat were not comfortable.
I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Ưu: "Crew was great"
Khuyết điểm: "nothing stands out to be improved"
Khuyết điểm: "Better comfort and services"
Ưu: "Overall satisfied.."
Ưu: "Newer aircraft. Fantastic service"
Khuyết điểm: "I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain"
Khuyết điểm: "No sweets were served in any meals. Not even a chocolate candy."
Ưu: "Got an upgrade to business class"
Khuyết điểm: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Ưu: "Fast track"
Khuyết điểm: "Food"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Khuyết điểm: "food was bad in taste ,they present us just like give to baggers there was no serving in trays .pictures show in add. are all falls we did not get that kind of food in our whole trip . for exps .in dinner they serve 2 small buns filled with 2 leave of spinch 1 bean barito 1small piece of chocolate for desert. for breakfast was lentel,with mashed patatos.when I asked for somthing else.reply was we do not have anything else.so i did not have anything in my 15 houre flight."
Khuyết điểm: "The seats are small with less gap to the next row The food can be better"
Ưu: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Khuyết điểm: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Ưu: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Khuyết điểm: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Ưu: "In flight entertainment"
Khuyết điểm: "Air con"
Ưu: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Khuyết điểm: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "Bad service"
Ưu: "Same as above great crew"
Khuyết điểm: "Boarding process chaotic long wait in bus"
Khuyết điểm: "Food"
Ưu: "Nice meals, good entertaintment, comfort sleep"
Khuyết điểm: "Nothing on this flight"
Khuyết điểm: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Ưu: "Cleanness - friendly staff -"
Khuyết điểm: "Landing."
Ưu: "staff were very courteous and attentive"
Khuyết điểm: "nothing"
Ưu: "on time & Friendly hosts."
Khuyết điểm: "I paid for extra space seats & what I get is seats smaller thane some of the regular economy seats, Entertainment earphone was bad effect voice quality, food was tastles."
Ưu: "Just average flight, nothing so special"
Khuyết điểm: "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"
Ưu: "the crew of the airline and the staff at Abu Dhabi airport were overwhelmingly friendly and thoughtful and helpful. I am an oversize person which can make flying difficult in many ways. first, they never made me feel like I was inconviencing them by asking for help and then 2nd, when one of my neighbors decided to make a big fuss about it, they asked me if I'd like to move to a better seat (which I was happy to take them up on). I had a long layover and was given meal tickets to get food at the food court in the airport. Everyone was very kind."
Khuyết điểm: "the boarding procedure was difficult at Abu Dhabi. We had to go up a staircase which felt insecure and didn't have a good railing to hold onto. I was not the only passenger who was having trouble."
Ưu: "Very professional crew and comfortable flight in the A380."
Khuyết điểm: "There were no seating arrangements at the Gate 61 at Abu Dhabi Airport for the passengers. The pax had to sit on the floor or staircases till it was time for the flight."
Khuyết điểm: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Ưu: "Everything except food. But a little more wide seats will be appreciated."
Khuyết điểm: "Food."
Ưu: "The flight was well managed. The cabin crew were really patient and helpful."
Khuyết điểm: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."
Ưu: "Bording was fast"
Khuyết điểm: "The frequent delays in departures The behavior of the canb staff was not good Specially with Arab and Asian people"
Khuyết điểm: "Rude staff, pressure on cabin too high. Plane too hot. Half hour late"
Ưu: "Food and entertainment are the two things I like about his airlines"
Khuyết điểm: "Comfort, economy class really sucks in this airline"
Ưu: "Flight seats and entertainment was good"
Khuyết điểm: "Overbooking Confirmed flight and seats gets cancelled when you reach airport to board Airports and call center staff is rude, no response when my luggage was missing I will never fly with etihad again."
Ưu: "Food & Upkeep of aircraft"
Khuyết điểm: "Your association with Aer Lingus"
Ưu: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Khuyết điểm: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."
Ưu: "Nothing special."
Khuyết điểm: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Ưu: "Crew were so courteous, elegant, professional and friendly."
Khuyết điểm: "Food was typical airline food - not much one can do about that!"
Khuyết điểm: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."
Khuyết điểm: "Most uncomfortable seats that seemed to bite into my thighs. I am glad it was a short enough flight."
Ưu: "Priority to elder people and families"
Khuyết điểm: "Food was out and only disgusting food was left. No answer when you call for help. Rude staff."
Khuyết điểm: "Many things"