Dubrovnik Palace

Lovely outdoor pools and plenty of sunbeds. The wellness spa on the roof was really quiet with fabulous pool, jacuzzis and outdoor hot tub plus plenty of sun beds and loungers and quiet area. Quiet position away from the hub bub of Dubrovnik and bus outside for quick easy transfer into city every 15 mins. Hotel manager did deal with the problems we had with customer service in a pleasant efficient way.

The staff on reception were very unwelcoming and uninformative. The customer service was poor. The hotel is more geared to conferences and coach parties rather than individual travellers. Food is mass catering for breakfast so lukewarm. Bedrooms are sparse and not luxurious - no homely touches. We were upgraded to a suite which to me means two rooms but it was just a massive room with hardly any furniture and what was there was like office furniture and curtains. Food in Mediterranean restaurant was good but very expensive. Difficult to get any kind of service to your room and phone went unanswered do had to trek up to reception every time and it is a big hotel

Breakfast had a wide variety of food. The fruit was fresh, pastry and hot food well-prepared. Chambermaid service was efficient and friendly. Good views Bus to old city stopped in Hotel car park. Good free wifi.

This was a mis-buy for us. We thought we were buying a luxury hotel suitable for couples. It is a conference /corporate hotel ideal for large groups. This translated to being noisy, anonymous, crowded and inappropriately formal. . I don't expect a hotel to welcome me to my room by giving me an information pack that set out a long list of rules telling me what I can't do in the hotel and how I must dress to gain access to the restaurants. The hotel has a "hostage" mentality, common to old-school business hotels: It gouges guests for small items - sofr-drinks, snacks, water - on the basis that they will feel too remote or too isolated to provide for themselves. It also forbade me from putting my own water in the fridge in the room - which added insult to injury. I thought this attitude had died out in good hotels a decade ago. If I compare this to the Royal Blue, on the opposite side of the bay, I felt that I was being milked for money and not being given any personal consideration. We bought a superior room with seaview and balcony. The view was spectacular but the balcony comes with railings made of three large industrial metal bars that look ugly and block the view when you're sitting down. Other hotels in the area offer glass barriers on their balconies. This made us less inclined to spend time in the hotel. The Sunset Bar gives a great view of the sunset but it's so open plan and so close to reception that it felt like sitting in a corridor.

Excellent choice at breakfast

A little further away from the old town than we had realised