Me And All Hotel Düsseldorf

Location

I booked a superior room and the description was a “double” bed. I was given a twin bed - when I went to reception and explained that t I had booked a double, I was told that the hotel did not have doubles but twin beds only. The description at booking is highly misleading for customers - if I wanted to sleep in a single bed I would have asked for a single room. Also the cleaner knocked on my door at 8am - I asked her to come back later. They tried again at 11am but I was working in my room - I said I would vacate the room in an hour and asked for her to come back an hour later. No one bothered to come back. When I mentioned it to reception later that day (around 18:30), I was told the cleaners only work in the morning. I asked for some water for my room and the guy on reception said he could give me some new towels. I told him I was about to leave for a business meal and asked him to arrange for the towels and water to be dropped in my room. His response was that I would need to take them up myself. I said I was about to leave for a meeting but he was not interested. Suffice to say, no water in my room or new towels.