Extended Stay America - Raleigh - RTP - 4919 Miami Blvd

Looks nice from the outside.

Terrible staff at the check in desk. They are never at the desk you have to call them to get them to come to the font desk. The lady finally arrives, in no hurry, and she is on a speaker call with her friend on her cell phone. Instead of hanging up or teller her fiend to hold on. She holds up a finger as if to say "one moment" they continue to talk about a guy staying there hitting her and how he's coming back later. I tell her I'm there to check in, she whispers to me for my id. She's still treating me like she's the one being inconvenienced. Sheer conducts or whole business talking out lids to her friend and whispering to me. Rudest encounter i have witnessed in a long while. There's even more stuff i could tell you but I'm getting upset just reliving it in my head. Hehe Hotel had loud people till all hours of the morning. Hard bed

Price

The evening staff were unconcerned

Kids screaming all around the hotel and running around. Smelled bad everywhere including rooms. Amenities listed incorrectly. Pool out of order and no one mentioned it. Overall judt entirelt underwhelming. Check in took 20 mins I have no idea why. Desk lady also had to ohysically go to my room to count the beds!? What???

Room was large with full size sofa, chair, desk, fridge, stove etc. Did not use any and do not know their performance.

When we first open the door, smelled like cigarettes or a bar. Shower consists of hand held shower and the hose was leaking so bad that little water came out of the shower head. Toilet rocked when you were seated.