Extended Stay America - Raleigh - RTP - 4919 Miami Blvd

Very rude staff. The manager is very shady. When I checked in she asked to see my phone for the itinerary from my email. She took about 10 minutes going through my phone whilst pretending to have a difficulty seeing the itinerary numbers. I still can't believe how pretentious and shady she is, her name is Tedra. Other than this, there were constant rampant problems with guests smoking cigarettes and marijuana in their rooms which is illegal in the state of North Carolina. When I reported this to the front desk staff. They said they checked the room and above me and didn't see any cigarettes or marijuana. They lied and said the smoking smells were from outside coming through my windows, lol this place is the biggest joke with the rudest employees I've ever seen and/or experienced. And I've experienced alot since I've traveled many times cross country. In addition, this Extended Stay of America is also a safe haven for prostitutes, drug dealers, and criminals from all kinds. You may experience altercations from nasty violent guests which you didn't provoke. Very loud noises from the hallways, upstairs and next doors. There's loud screams and yelling at 3 AM on the 2nd and 3rd floors and many F words are heard loud from guests all the time. I didn't feel comfortable or safe to say the least bit. Terrible terrible staffs who made my experience so much more worse. They also will knock on your door at 10:30 pm saying it's for "house keeping" wtf at 10:30 pm for house keeping and they will enter your room when you've already requested no house keeping multiple multiple times. They still entered my room when I wasn't there and didn't even clean anything. They entered my room when COVID-19 was spreading rapidly. This place was utterly a nightmare. Please listen to me and stay far away from these shady, unprofessional, and extremely rude ppl.

I loved the location

The hotel room did not have any towels whatsoever. When I asked for towels from the front desk, the attendant said they did not have any, that the hotel were housing residents from Durham and they just ordered towels. NO TOWELS WHATSOEVER!!!

The kitchen

When I checked in, I received my room key and went to my room assigned #322. Upon entering the room I could see that the bed was unmade and had a very strong smell of Curry. It was clear that the room hadn't been clean. I was not happy at all.

It was dirty! Smelled of smoke through out and it was supposed to be a non smoking hotel

needs to be updated. several issues in the bathroom. water dripping, rusty tub, Vending machine, only one on location not working. I asked the staff about another vending machine, does not work most of the time. No bottle of water available.

not happy with the staff