Home2 Suites by Hilton Eugene Downtown University Area

I liked that the room was on the top floor, so it was quiet.

There was no maid service unless you asked, and even then, we had to “catch” a maid in the hall to ask for clean towels and paper products. One day, the maid took our used towels, but didn’t do anything else. We had to ask for more towels, then had to go to the front desk to get them. We had to ask to have our sheets changed and 2 people from the front desk came and made up our bed. The day front desk person, Tyler, was not friendly at all. He wouldn’t even acknowledge us when we walked past. There was a problem with our requested late check out time. He took our keys and wouldn’t let us back into the room until the manager told him to give them back. The manager was not nice either. She told us we had to pay for an extra day in order to get the keys back. I finally convinced her we would leave, but needed to get into our room to collect our suitcases.

It is convenient.

Front Desk Staff not trained properly. Minimum standards of Front Desk courtesy should apply especially since the hotel rooms are not exactly cheap. Some of the staff are also choosy and refusing to serve some customers like us especially the guy with white hair. Rooms are also getting a bit outdated and walls are thin. You hear everybody, upstairs and next door.